Currently, the relevance of the study is due to external global challenges, which include COVID-19 pandemic, which provoked an emergency in a number of countries. Assessment of the psychological state of participants in the educational process and its normalization can help to minimize the decline in the quality of education. The purpose of this study is to identify the possibility of organizing a high-quality distance learning process by identifying negative factors and leveling their impact during emergency situations and situations close to them. The study identifiedinternal and external factors affecting the psychological state of teachers. The correlation between the harmony of the teacher's personality and successful labor activity has been substantiated. In the course of the work, the problem of changing the technical equipment of participants in the educational process during an emergency and close to it was revealed. As a result of the research, the author came to a well-grounded conclusion that the psychological state of the participants in the learning processhas a significant impact on the educational process when organizing distance learning. The most significant in this regard is the psychoemotional state of the teacher as the organizer of the process and mentor. The article provides a number of recommendations for leveling the destabilizing factors that have a negative impact on the psychological state of the participants in the learning process and affect its quality.

Online contracts are characterized by unequal economic opportunities. The consumer, traditionally, has fewer economic opportunities, the seller – more. Digitalization of consumer-seller relations did not solve the old problem of insufficient consumer protection, but rather exacerbated it. Now the consumer needs to be protected from unscrupulous actions of both the seller and the aggregator of the information on goods, works, and services, i.e. the owner of the site on which the consumer buys the good, orders the work or the service. Acontract concluded on a site is a special type of adhesion contract. If a site sells goods from different sellers (which often happens), the terms and conditions of the adhesion contract are determined not only by the seller, but also by the site owner. Thus, the economically weak party – the consumer, needs to be protected both against the seller’s abuse, and against the site owner’s abuse. The article compares the experience of regulating the relations between the consumer, the seller (contractor) and the information aggregator accumulated by the EU countries, on the one hand, and BRICS countries, on the other. It is concluded that the development of regulation in all the BRICS countries is currently moving towards providing the consumer with the widest information opportunities. It is necessary to support the idea of holding the e-commerce aggregator responsible for any failure to fulfill its obligations to the consumer. The responsibility is considered acceptable when the aggregator has not informed the consumer that it does not provide goods, work, services, or in cases of the aggregator’s gross negligence in identifying the user when registering a potential seller on the site. A separate problem is the public legal status of the online platform aggregator, since when an onsite contract is concluded, the consumer should not receive less secure goods than when a contract is concluded through an exchange of documents in the ordinary “paper” form.

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This article contends that in the present era of digitalization people’s right to privacy should be protected no less than it was before the widespread use of digital technologies. When taking into account the fact that digitalization has led to a greater exchange of information, it is important that the ways and forms of protecting privacy undergo certain changes. Firstly, more emphasis should be placed on the use of methods for the self-protection of privacy rights, including restricting access to information and configuring website settings so that reviews and comments can be posted only by registered users, and not anonymously. Secondly, the legal means of protection should be improved to prevent violations of privacy rights from occurring as well as to ensure that rights which have been violated are properly restored. In the event of a violation of the secrecy of personal data, the authors recommend the use of class actions. When a violation of the secrecy of correspondence, medical information or telephone conversations by a business entity or the owner of a website occurs, a claim for compensation for moral damage should be available. However, the authors of the article propose modifying such a claim for compensation for moral damage to more closely model a claim for the recovery of punitive damages. Furthermore, the authors establish a connection between the protection of the right to privacy and the variety of relevant information on the topic that is freely available.

The relevance of this topic is due to the constant improvement of technical means of transmission and processing of information, as well as the creation of new technologies for its processing and storage. At the same time, the growth in the value of information as a resource in the modern world and the transition to electronic document management in the activities of organizations is accompanied by the emergence of new methods of illegal access. The purpose of this study is to analyze the most relevant methods of influence and create a training program for staff that would minimize the risks associated with illegal access to information of organizations. The paper presents and analyzes data characterizing the share of the impact of social engineering methods on individuals and legal entities. The study has confirmed that the most effective way to protect against social engineering is to train workers. It is advisable to organize the process periodically in a distance format, adapting the program to the position occupied by the employee. Training, in addition to theoretical lessons on the study of methods of protection, should contain active methods, discussions on the analysis of current information security incidents and solution of case studies.