No abstract

Urban governance is a multidimensional process, based on planning, allocation of limited resources, implementation of current and investment tasks, monitoring and control. The management processes involve stakeholders with different interests, role, and degree of involvement in management. At the institutional level, there are central government organizations that provide the parameters of urban policy on a country scale, city politicians and managers responsible for managing all urban systems and the citizens themselves. The inconsistency of interests and plans reduces the attractiveness of the city, can lead to an increase in the cost of living, an outflow of population. This article discusses how the concept of a smart city can affect the quality of management and improve the quality of decisions. Case of Kazakhstan cities allows us to conclude that the quality of management and interaction of participants affects the sustainability of the city's development in all areas of development. Good governance affects economy, lifestyle and living conditions, attractiveness for living. In turn, new opportunities used by citizens to influence policies create the sustainability in city's development.

This article is based on an analysis of the results of a survey conducted among 106 experts in the field of family policy in Kazakhstan in March 2020. The study results provided an expert assessment of family policy effectiveness in Kazakhstan and civil society’s role in it. The results show that experts assess the effectiveness of the civil sector in implementing the national family policy above the state: the level of efficiency is two times higher, and the level of knowledge and competencies is three times higher. In this regard, the government should interact more intensively with non-governmental organizations.

Журнал зарегистрирован Национальным агентством по делам печати и массовой информации РК 8 сентября 1997 г. Регистрационное свидетель ство №644. ISSN 15626318 При перепечатке статей ссылка на журнал обязательна. Мнение редакцион ной коллегии журнала может не совпадать с точкой зрения авторов статей.

In Kazakhstan, the implementation of individual Smart City initiatives began more than ten years ago. Comprehensive goal setting was carried out in 2017 as part of the Digital Kazakhstan state program, and a comparative rating for the cities is being calculated from 2020. The article describes major factors that influence stakeholders' expectations and limitations associated with the unbalanced penetration of Smart City technologies. The article substantiates the need to adjust the national policy and change priorities for successful Smart City projects.