PeduliLindungi app is currently a mandatory app to do daily activities during COVID-19. The service quality of the PeduliLindungi app has become a public concern considering that the application is currently used by all people. However, users often have some trouble about PeduliLindungi app services, such as certificate of COVID-19 vaccine takes time to appear on the app, the registration procces usually had a trouble, and the response form PeduliLindungi team regarding the complaints of users tend to be long. Based from the previous problems, this thesis aims to analyse electronic service quality on PeduliLindungi app in DKI Jakarta. The approach used in this research is quantitative, with collection techniques is quantitative method through survey. Interviews and literature study used for supporting data. The results of this study indicate that e-service quality on PeduliLindungi app is in good category. That results proved by four dimensions of e-service quality proposed by Papadomichelaki dan Mentzas (2012), three dimensions are in good category and only one dimension is in bad category. Therefore, this study provides suggestions to Ministry of Health to develop some features and enrich information that makes it easier for users, and to the health center to set a deadline for inputting data on people who are vaccinated.

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Abstract-The application of information and communication technology (ICT) is a phenomenon that permeates many aspects of government practices since the end of the last century. E-government has been growing rapidly following the development of E-commerce. More than the application of ICT, international aid agencies expect that E-government can be a tool for the governance transformation efforts in developing countries. Government of Indonesia's initiative to develop E-government has been strengthened in various government policies since 2001. The Indonesian government has set up many programs to keep pace in the field of E-government. Basically, the government is aware of the constraints of priority in public finance, lack of technology and human resources. Therefore, since 2001 the government has initiated the development of E-government through public-private partnerships. However, apart from the aspects of ICT and capital, as well as the availability of human resources, the implementation of public-private partnerships in the development of E-government has not been held smoothly. Developing E-government through public-private partnerships could potentially be facing institutional barriers. Therefore, the implementation of Egovernment in Indonesia, which is expected to be done by a public-private partnership schemes are susceptible to situations of uneasy. Inequality in institutional arrangements has been slowing the progress of the program. So, the two parties have not yet able to achieve greater benefits from the partnership.

Abstract-To attain prime service through the utilisation of technology, the Directorate General of Legal Administration, which acts as a provider of general legal services, consistently seeks to optimise the utilisation of ICT in support of its function. This research examines the concept of public service that utilises information system as its basis and uses indicator based on customer-oriented service standard and sustainability of technology development contained in Best Practice of COBIT 4.1. The research found that the condition of Information System that supports Online Legal Entitlement Service is at maturity level 3, namely "Defined Process", for the whole process of the measurement components. The description illustrates that the service mechanism and procedures have been partially documented. There is an increase in quality experienced by the service user community, but at an organisational level, several implementations are required, such as the preparation of Service SOP document, standardisation of education and training programs, and regular monitoring and evaluation programs.

Transformasi digital dalam sektor publik (E-government) telah dilakukan dalam beberapa tahun terakhir. Namun, dari banyaknya proyek TIK yang telah berjalan, hanya 15% proyek TIK ini dapat dikatakan sukses. Banyak proyek yang gagal dikarenakan buruknya strategi dan perencanaan, buruknya manajemen SDM, kurang siapnya pemanfaatan TIK yang akan digunakan, serta tergesa-gesanya implementasi TIK tanpa ada perencanaan dan pengujian yang memadai. Proyek TIK ini sendiri sangatlah memakan banyak biaya, sehingga diperlukan suatu penanganan yang baik dalam pengelolaan proyeknya. Salah satu cara untuk dapat menangani proyek ini dengan baik adalah dengan menggunakan sistem pengelolaan proyek yang dapat mengelola pengetahuan (knowledge) dalam pengerjaan proyek tersebut. Menggunakan pendekatan post-positivism dan menganalisis data primer dari responden dengan aplikasi SEM-PLS, peneliti ingin mencari faktor apa saja yang dapat digunakan untuk dapat meningkatkan pemanfaatan pemakaian knowledge management system yang berbasiskan proyek. Hasil dari penelitian ini menunjukkan faktor Kualitas Sistem, Kualitas Konten, Kualitas Konteks dan Hubungannya, serta Keberkesinambungan Sistem; dapat meningkatkan pemanfaatan knowledge management system berbasiskan proyek yang baik. Dari hasil penelitian ini, didapatkan aplikasi Phabricator adalah Knowledge Management System yang berbasiskan proyek yang cocok untuk dapat diterapkan pada organisasi.