Industri foodservice di Indonesia tumbuh semakin pesat dan diprediksi akan mengalami pertumbuhan lebih dari 20 persen pada tahun 2019. Di Surabaya, jumlah restoran untuk segmen menengah ke atas berjumlah sekitar 600 usaha dan segmen menengah ke bawahmencapai 2000 usaha pada akhir tahun 2016. Namun pada kenyataannya, pertumbuhan jumlah bisnis restoran tersebut tidak sejalan dengan laju kinerja bisnis. Merencanakan pengadaan bahan baku yang mayoritas adalah perishable goods, menjadi tantangan serius bagi bisnis foodservice, hal ini diperparah oleh harga bahan baku yang tergolong sangat fluktuatif. Menghadapi tantangan yang terjadi serta persaingan yang semakin ketat tersebut, mengharuskan setiap bisnis untuk meningkatkan keunggulan kompetitifnya agar tetap mampu bersaing, salah satunya melalui kolaborasi rantai pasok. Kolaborasi mengharuskan perusahaan untuk menjaga pasokan bahan baku di tengah fluktuasi harga. Penelitian ini bertujuan untuk menganalisis pengaruh atribut kemitraan terhadap kolaborasi rantai pasok, khususnya dengan supplier, dan dampak kolaborasi tersebut terhadap kinerja operasional bisnis foodservice di Surabaya. Dengan menggunakan data dari 65 sampel bisnis foodservice di Surabaya, penelitian ini menunjukkan bahwa koordinasi dan kepercayaan berpengaruh signifikan terhadap kolaborasi rantai pasok. Ketergantungan berpengaruh signifikan namun memiliki nilai koefisien pengaruh yang negatif. Sedangkan variabel komitmen tidak berpengaruh signifikan terhadap kolaborasi. Kolaborasi rantai pasok berpengaruh signifikan positif terhadap kinerja operasional bisnis.

Environmental, Social, and Governance (ESG) factors have become essential considerations for stakeholders. Balancing external and internal performance is crucial. However, there are some constraints to implementing ESG at the cor­porate level, especially in Indonesia. This study aims to test the effect of ESG on corporate performance. The non-financial firms listed on Indonesia Stock Ex­change from 2016–2020 were used as a sample. Empirical evidence found the U-shaped effect of ESG rating on corporate performance. Further, robustness tests are conducted by dividing the sample annually and removing the 2020 pe­riod to show more robust evidence. In contrast, the results showed no evidence of a U-shaped effect. The robustness test showed that the ESG rating positively affected corporate performance in 2016–2019 and turned negative in 2020, the first time COVID-19 happened in Indonesia. This result indicated that in a crisis time, implementing ESG will be costly and reflected in financial performance. In contrast, during a non-crisis time, ESG positively impacts financial performance.

Several previous studies have examined the determinants of Muslim consumers' attitudes and intentions toward halal food products. However, until now there has not been much research that specifically discusses the influence of argument quality and religious symbol as a determinant of Muslim consumers' attitudes and intentions toward halal food products. Moreover, research using an experimental method with the Elaboration Likelihood Model (ELM) as the basic theory has never been done. Thus, this research aims to examine the influence of argument quality and religious symbol on the Muslim consumers' attitudes and intentions on halal food products using experimental methods and ELM as the basic theory. This research model was tested on 150 Muslim consumers in Indonesia in the 19-41 years age range. Analysis of Variance (ANOVA) and regression analysis was used to test the research hypothesis. It was found that there were significant differences in attitudes related to the presence and absence of halal logos on halal food products. However, the opposite effect is found on differences in the argument quality displayed by the seller on the description of halal food products. Finally, the results of the study also show that attitudes significantly influence the purchase intentions of Muslim consumers on halal food products.

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To solve these problems, this research aims to analyse the relationship between satisfaction , customer attitude loyalty and customer behaviour loyalty and the influence of different retail formats. The variables used in these research are Satisfaction (S), Trust (T), Attitudinal Loyalty (AL), and Behavioural Loyalty (BL). This research was conducted using a quantitative approach and the data used in this study were obtained from questionnaires to 211 respondents by distributing questionnaires directly (direct survey) to Make Over shops in Surabaya shopping centres. Hypotheses testing in this study use Structural Equation Modelling (SEM). The results of this study indicated that the Satisfaction variable has a positive and significant relationship to the Attitude Loyalty variable and has an influence on Behavioural loyalty through Attitude Loyalty. In addition, the SEM analysis results have a new finding that the Trust variable which is a mediation variable in this study does not have a significant effect on loyalty. From the results of hypothesis testing, this study also formulated managerial implications that can be applied by Make Over as an additional reference to improve service quality in retail stores such as bundling strategies and giving free gifts, implementing referral marketing strategies and focusing on increasing satisfaction