This study aims to analyze and find out: (1) The service quality of pharmaceutical installations provided by RSI Siti Rahmah Padang is in accordance with patient expectations using the Importance Performance Analysis method (2) Service attributes that need to be prioritized to improve the quality of pharmacy installation services to patients in Siti Rahmah Padang Hospital using the Cartesian diagram. The study population was all visitors or patients who visited to get treatment at a pharmacy pharmacy installation. The sampling technique of this study was to use the accidental sampling method with a total sample of 100 people.The data used is primary data. The data analysis technique uses the Importance Performance Analysis method using Microsoft Excel software. The results showed that: (1) There are 1 service attribute that have a positive gap that is able to meet customer satisfaction (2) There are 3 service attributes that are the top priority for immediate improvement (3) Factors to improve the quality of pharmaceutical services caused by human factors , material, method, and environment.Keywords: Service Quality, Importance Performance Analysis, customer satisfaction, fishbone

This study aims to find out, what are the factors that cause delays in project development in Padang City. The population in this study were several contractors registered as members of GAPENSI Kota Padang. The number of samples is the majority contractor, consisting of 3 intermediate contractors and 5 small contractors. The method used is a cause and effect diagram (fishbone) and Analytical Hierarchy Process (AHP). The results of this study are the main factors that cause delays in the repair of construction projects, namely: (1) delays caused by specifications / design changes with a value of 0.1265, (2) weather and natural disasters with a value of 0.1144, (3 )) error in choosing the construction method with a weight value of 0.0912.Keywords: Construction Project Delay Factors, Cause-Effect Diagram (Fish Bone), Analytical Hierarchy process (AHP).

This study aims to analyze the level of disability in printing PT. Padang Graindo Mediatama which focuses on producing newspapers using the six-sigma method. The analytical tools used in this study include check sheets, P-charts, fishbone, and pareto diagrams. Six sigma steps are defined, measure, analyze and improve. This research is expected to be able to improve the quality of prosduct based on zero defects or 3.4 disabilities per million opportunities by reducing the number of defects in the printing process. From the results of the analysis and research that has been done it turns out that there are still products that are blurry or opaque at 4.4%. Based on the chart of the control chart it is known that there are six (6) points that are outside the control boundary which indicate that there are still high deviations in the production process. The number of defective products in PT. Padang Graindo Mediatama is at the sigma level of 3.21 with DPMO of 43,959 copies and it is known that factors that influence product quality include machinery, people, materials and methods.