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Job involvement is the psychological identification with one‟s job. Studies show that those with high job involvement are inversely related to absenteeism, positively related to organizational citizenship behavior and in-role performance, organizational identification and employee commitment. Meanwhile psychological empowerment is a motivational construct that comprises individual cognitions and perceptions that constitute feelings of behavioral and psychological investment in a work. Empirical research on empowerment suggested that empowering subordinates is also a major component of organizational effectiveness. Knowing the importance of these two variables, therefore, a study has been carried out to examine the relationship between psychological empowerment and job involvement among bank managers in Peninsular Malaysia. A questionnaire survey was conducted and data were analyzed by using Smart PLS 3.0. Results of a survey of 151 bank managers revealed that psychological empowerment is positively related with job involvement.

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Organisations need to perform, productivity needs to be improved and organisations’ activities need to be more effective, especially after the world economic crisis due to the Covid-19 pandemic. Therefore, the need for quality improvements is crucial in both manufacturing and service sectors. The main purpose of this paper is to present an analysis of internal communication patterns in TQM implementation in Malaysia's manufacturing organisations. This is a multiple case study done using qualitative in-depth interview technique of data collections with 14 informants representing five large manufacturing organisations. Open-ended questions in semi-structured interviews enabled informants to describe their answers based on themes. The study has been carried out in manufacturing organisations originating from three different continents; two Malaysian local organisations, two eastern and one western organizations, and all of them located in Malaysia. In selecting the informants, the study adopts a judgment type of purposive sampling techniques. Results show that the most preferable and reliable communication medium between superiors and subordinates is still face-to-face meetings, although we are in the era of technology and IR4.0. Meanwhile, telephones are popular among the administration staff. The preferable form of communication between internal-operational is formal, without denying that informal form ofl communication is also important. Keywords: Internal communication, organizational communication, multiple case study, systematic process analysis, TQM.