Artificial Intelligence (AI) is proved a very effective technique in reducing complexity and making suitable quick decisions for achieving success. Artificial Intelligence is an emerging area and growing fast. It is used successfully in various fields. In UAE also, AI is being used in several sectors. Now the government of UAE has promoted AI in the energy sector to get the maximum of its benefits. Hence, this study evaluated various indicators that affect the promotion of AI in the energy section of the UAE. With the help of a questionnaire survey, 350 questionnaire forms were analyzed to prioritize the parameters affecting AII adoption. From the analysis results it was found that “Organization use AI to provide effective business innovation”, “Organizations use AI to align with its business strategy”, and “Organization use AI to improve the levels of production” are the key motivating factor to adopt AI. Significant parameters of AI technology include are; AI Technology is user friendly, AI Technology is able to improve the quality of the work and AI Technology fits well with the tasks involved; are reported as significant technological parameters to adopt AI. On the other hand, Referral person is required if facing difficulty with AI technology, and teammate support in using AI technology are essential parameters of the human resource management which affect AI adoption in the energy sector of the UAE. In addition, reliability and normality tests validated the data. Hence, these findings can be used to promote AI and understand the situation for making proper decisions.

Energy is one of the most fundamental elements to drive economic development. Therefore, it is a significant element of the economic development of UAE. United Arab Emirates (UAE) is keen to exploit the benefits of AI to deliver clean, secure, affordable energy. Thus this paper studied the benefits and user expectations if AI is adopted in the energy sector. This was achieved through a questionnaire amongst the personnel working in the energy sector. From the analysis of 350 completed questionnaire form, this was found that “AI able to increase employees’ job performance”; “AI able to improve the customer retention” and “AI bring positive impact to the organization” are three significant benefits of AI implementation in energy sector. Similarly, “Using AI Technology fits well with the way I work”, “Interacting with AI Technology is often frustrating” and “Assistance is available if facing difficulty using AI Technology” are three major expectations of the users. Further, the difference of the opinions amongst the respondent groups with different level of working experience and working positions was presented based on comparing means. The findings of this study will encourage the practitioners to implement AI in energy sector. This will also enhance the performance of the energy sector.