More online business applications are utilized by companies; one of which is e-procurement. PT Indesso Aroma as a manufacturing company of essential oils, natural extracts, and aromatic chemicals products needs to improve its conventional procurement process to e-procurement to be more effective and efficient. For that, a research is conducted towards the performance and interest of the company's procurement system. Furthermore, the current SAP system application support is developed, as the customer values are analyzed using gap analysis to see the benefits of its application for the company. The e-procurement design uses OOAD method with UML diagram notation including analysis of problem domain, application domain, architectural design and component design. Cost-benefit analysis is performed to see an increase in customer value from the e-procurement application based on measurements of NPV, IRR and ROI of investing in the e-procurement design. Thus an e-procurement application is created that is expected to improve the company’s procurement process with several key features such as Purchase requisition, Purchase Order, Purchase Return, Supplier Catalog and Supplier Quotation.

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The presence of cloud computing technology is driving changes in the way ERP vendors design, develop, implement, develop and sell ERP products that were previously treated as goods into services. The existing ERP product players who previously provided on-premise ERP solutions are now also providing SaaS solutions to compete with new players providing SaaS solutions. Previous research on the adoption of cloud computing-based ERP has always looked at the adoption factor from the SMEs side, even though the success of implementation is largely determined by the consultant. This study aims to see if there are differences in the priority factors for the adoption of cloud computingbased ERP. This is important because there is a change in the role of consultants who previously played a lot in technical matters for implementing on-premise ERP to SME business process management in SaaS ERP implementation because the technical complexity has been handled by the Vendor. This study uses descriptive statistics to perform different tests and the Entropy method to determine the priority weights of cloud computing-based ERP adoption factors. The results of the study indicate that there are differences in the priority of adoption factors from the consultant's side, the largest is the regulation factor and from the SME side is available resources. For the lowest priority, it turns out to be the same in terms of consultants and SMEs, namely data control. Keywords— Adoption Factor, Consultant, ERP, SaaS ERP, SMEs, consultant, Adoption factor, Entropy.

Customers are very important for the success of an educational institution or company. An educational institution must establish a good relationship with the prospective customer and existing customers in order to maintain and grow customer loyalty. The purpose of this research is to identify the features of an Mobile Parent Desk application needed by parents and school, designing Mobile Parent Desk application according to the needs of parents and the school, implementation plan of a Mobile Parent Desk application. Respondents in this study consisted of two groups: parents and school. The methods of analysis used in the research are factor analysis, 7C framework, and descriptive statistics. The final result of this research is an e-CRM application-Mobile Parent Desk with features developed from 7C framework.