Purpose: The research is to determine whether the implementation of standard operating procedure (SOP) can improve the performance of a butler in a hotel located in Jimbaran tourist area, Bali, Indonesia, and find out the efforts that can be applied to improve the performance of the butler employees. Research methods: This research uses descriptive qualitative method using data collection methods such as observation method by directly observing how a hotel butler handles guests. An interview is done to butler employees, head butler and room division manager; and finally using questionnaires given to all butlers. Findings: All butler of the hotel executes the SOP accordingly and correctly and have also worked optimally. The implementation of the SOP that are well implemented by butler employee has a positive impact on employee performance thus they can work thoroughly, disciplined, and in an organized manner. Implication: SOP is very important to be implemented by butler to improve the performance of butler employees at the hotel.
A travel guide book with the theme "Surviving Denpasar" issued by the municipal government of Denpasar, Bali Province, published in 2012 contains a variety of arts and culture in Denpasar City. Some of them are Pengerebongan Festival, Omed-Omedan, and kite festival. These three festivals are an annual event that is visited by many people because of its uniqueness. This travel guide book is quite interesting to do a study because the visuals are displayed using cartoons. In general, the existing travel guide books that are circulating mostly uses photography as a visualization of various attractions of arts and culture. This research uses a qualitative methodology using ethnographic methods. The data are collected from the interviews with one of the designers of the cartoon travel guide book, Kadek Jango Paramartha. The purpose of this study was to acquire a meaning in the cartoon visualization of the Denpasar City travel guide book. The results obtained are the use of cartoon visualization in the travel guide book is a new breakthrough of the Denpasar municipal government in promoting tourism to foreign communities. According to Kadek Jango Paramartha, cartoons can speak on a variety of issues, be they political, social, tourism and so on. In form, cartoon visuals in the tour guide book have multiple meanings namely the meaning of art communication, the meaning of cultural communication and the meaning of religious communication. Multi meanings are seen in cartoon visual signs which are the cultural identities of Denpasar City. The communication applied to cartoons is humorous while still guided by the ethics of the society. Dialectical approach with humorous visualization gives a new nuance in communication. Kadek Jango Paramartha hopes cartoons will become a media for tourism promotion in the future.
Tour packages, or what can be called package tours or inclusive tours, are forms of travel that have one or more destinations and are supported by various travel facilities. Tour packages can usually be purchased through travel agents or on the spot at tourist destinations, for example, directly at tourist villages that have tour package offers. The tour packages offered vary with different prices and specifications. The various choices of tour packages offered sometimes make tourists confused about choosing the right tour package. This is because the prices are not in accordance with the tourist budget, and the schedule is not flexible. Tourists are required to be precise in making decisions so that the selected tour package is as desired. For this reason, it is necessary to have a system that helps in providing alternative choices of tour packages. A decision support system (DSS) is one of the tools that can be used in decision-making for decision-makers. From several decision-making methods in this study, a comparison of two methods, namely TOPSIS and MARCOS, was carried out to determine tour packages according to tourist criteria. These two methods were chosen because they have similarities in the calculation concept, which is related to the ideal solution and the anti-ideal solution. Comparisons are made using the total budget and total time parameters. The test was carried out using 10 trial data entered by tourists and then the tourist objects themselves, namely samples of natural, culinary, and shopping attractions in Badung Regency. The test results show that the MARCOS method is better than the TOPSIS method because it produces 7 test data with a better total budget and total time.
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