Gamping Sleman yang mengedepankan pelayanan prima kepada pelanggan eksternal atau internal. Pelayanan kepada pelanggan eksternal lebih sering diperhatikan dan dilakukan penelitian dibandingkan pelayanan kepada pelanggan internal yang masih sering diabaikan serta berdasarkan hasil observasi pada tanggal 24 Januari 2019 di laboratorium klinik RS PKU Muhammadiyah Gamping Sleman pengukuran kepuasan pelanggan internal belum pernah dilakukan penelitian. Tujuan penelitian ini adalah untuk mengetahui kepuasan pelanggan internal terhadap pelayanan laboratorium di RS PKU Muhammadiyah Gamping Sleman. Jenis penelitian ini menggunakan desain penelitian deskriptif kualitatif menggunakan pendekatan cross sectional. Populasi  pada penelitian ini adalah dokter yang bertugas di RS PKU Muhammadiyah Gamping Sleman yaitu sebanyak 49 dokter. Teknik pengambilan sampel pada penelitian adalah dengan Accidental sampling sebanyak 20 dokter yang bertugas di RS PKU Muhammadiyah Sleman. Analisa data dengan menggunakan rumus yang tercantum dalam pedoman umum penyusunan indeks kepuasan masyarakat unit pelayanan instansi pemerintah. Hasil penelitian didapatkan bahwa Kepuasan Pelanggan Internal Terhadap Pelayanan di Laboratorium Klinik RS PKU Muhammadiyah Gamping Sleman mendapatkan hasil penilaian sebesar 98.5 dengan kategori A yang mengandung arti sangat memuaskan.Kata Kunci: Kepuasan, pelanggan internal, layanan laboratorium.  ABSTRACTThe clinical laboratory unit belongs to one of the supporting health services at the PKU Muhammadiyah Gamping Hospital which aims to provide excellent service to both external and internal customers. External customer satisfaction is more commonly evaluated compared to that of internal customers. According to the preliminary observatory study, internal customer satisfaction has never been evaluated previously at the PKU Muhammadiyah Gamping Hospital. Current study aims to evaluate internal customer satisfactory rate with clinical laboratory services at the PKU Muhammadiyah Gamping Hospital. The descriptive study was conducted by using cross sectional design in 49 medical doctors of PKU Muhammadiyah Gamping Hospital. Accidental sampling method was used in determining the 20 final respondents. Data analysis was performed according to the standard index on measurements of satisfactory rate in government institutions. The study demonstrated high satisfactory rate of 98.5, of which belonged to very satisfied under category A.Keywords: satisfaction, internal customer, laboratory service

At present massive construction work is carried out in Indonesia. Construction work is a job that involves many things, so there is a risk of work accidents. The risk of work accidents must be minimal to improve the safety of the handyman when working. Therefore, there is an awareness of K3, which is still often overlooked. Many of the artisans consider that Personal Protective Equipment is only to meet the regulations. This also happened in the Construction of a Production Warehouse in Penyaringan Village. Increasing Artisan Awareness about the Importance of K3 is one of the solutions that can be done to build artisans to have awareness of the importance of using K3. The activities carried out are in the form of socialization and distribution of APD to artisans. This program will affect the level of awareness at work. When the handyman already has awareness and concern, it will reduce the risk of work accidents it has an impact on increasing productivity. After the activities are carried out, in working the handyman will pay more attention to K3 for the sake of a sense of security, comfort, and of course for his safety.

Penelitian untuk mengetahui pengaruh kualitas layanan sebagai variabel independen pertama dan kepercayaan sebagai variabel independen kedua terhadap loyalitas pelanggan produk UMKM sebagai variabel dependen. Metode Survey melibatkan responden melalui teknik pengambilan sampel yang purposive non random sampling sejumlah 40 konsumen yang pernah menggunakan layanan pembelian UMKM Kuliner di wilayah Cileungsi secara online. Data primer diperoleh dengan  menyebarkan kuesioner. Beberapa uji diterapkan berupa instrumen kuesioner, normalitas, dan regresi berganda. Beberapa temuan dalam penelitian adalah kedua variabel independen yaitu kualitas layanan sebagai independen pertama dan kepercayaan sebagai variabel independen kedua berpegaruh positif terhadap loyalitas sebagai variabel dependen.   Abstract Research to determine the effect of service quality as the first independent variable and trust as the second independent variable on customer loyalty of MSME products as the dependent variable. The survey method involved respondents through a purposive non-random sampling technique of 40 consumers who had used online MSME culinary purchasing services in the Cileungsi area. Primary data obtained by distributing questionnaires. Several tests were applied in the form of a questionnaire instrument, normality, and multiple regression. Some of the findings in the study are that the two independent variables, namely service quality as the first independent and trust as the second independent variable, have a positive effect on loyalty as the dependent variable.

The problem in this study is the level of ecological intelligence of students towardsenvironmental care behavior and living behavior among students in the FKIP university of brassCompetence is still not good, this can be seen from pre-research data and surveys in the field. Howis the description of Environmental Care Behavior, Healthy Life and Ecological Intelligence Levelof the Teaching Faculty and Kuningan University Education Sciences Students, How does theinfluence of Environmental Care Behavior and Healthy Life on the Ecological Intelligence Levelof Teaching Faculty Students and Kuningan University Education Science, How does theEnvironmental Care Behavior affect Intelligence Levels Ecological Student of the Faculty ofTeacher Training and Education of the University of Kuningan, How the influence of Healthy LifeBehavior on the Level of Ecological Intelligence of the Faculty of Teacher Training and Educationof the University of Kuningan. This study used a survey method conducted on active students inthe 2018 - 2019 period FKIP Kuningan University with a total sample of 309 students, Theinstrument of this study uses a questionnaire or questionnaire that contains the scale ofenvironmental care behavior and healthy living behavior and the level of ecological intelligencethat will be filled by the respondents. Then the instrument test was conducted by validity andreliability testing. After that, data analysis includes descriptive analysis, normality test data andMultiple Regression Analysis. The suggestions that can be given in this study are: Institutions needto form a team that can process and recycle waste, for example by making a garbage bank.Keywords : Environmental Care Behavior, Healty Live Behavior And Ecological IntelligenceLevel