Background and purpose: The hospitality industries need to create benevolent work environment and social activities that stimulate frontline service employees (FLEs) innovative behavior. Drawing on social capital theory, this study aims to examine the influence of workplace friendship on promoting FLEs’ innovative service behavior. This study also examines the mediating role of knowledge sharing process (knowledge collecting and knowledge donating) on the relationship between workplace friendship and FLEs’ innovative service behavior.Design/Methodology/Approach: For data collection, the convenience sampling method is applied to survey 163 frontline employees in 3- and 4-stars tourist hotels located in Yogyakarta, Indonesia. The present study performed structural equation modelling (PLS-SEM) software Smart-PLS v3.0 to test the hypotheses.Results: The result showed that workplace friendship has significant influence on FLEs’ innovative service behavior. Also, this study empirically found that workplace friendship influence FLEs’ innovative service behavior directly and indirectly trough knowledge collecting. Interestingly, knowledge donating has insignificant effect on FLEs innovative service behavior.Conclusion: We conclude that workplace friendship could create a favorable work environment that fostering FLEs innovative service behavior trough knowledge sharing process. Therefore, this research adds to the body of knowledge by pointing out the influence of workplace friendship and knowledge sharing process on FLEs innovative service behavior. This present study also provides the human resource practice regarding how to nurturing workplace friendship that stimulates FLEs innovative work behavior.
The purpose of this study is to investigate the moderating effect of religiosity on the relationship between green marketing strategy and firm performance in the context of Indonesian small-medium enterprises (SMEs). This study applied the convenience sampling method to survey 235 Muslim entrepreneurs through a self-administrated questionnaire. Data were analyzed using Smart PLS v.3 to test the hypothesis. The result showed that green product, green promotion, and green price have a positive relationship with firm performance. On the other hand, the study found an insignificant relationship between green distribution on firm performance. According to the moderating effect of religiosity, the interaction between green marketing strategy dimensions and religiosity was significantly related to SMEs' performance with the notable exception of green distribution. This present study provides both empirical and theoretical contributions focusing on green marketing in SMEs.
Penelitian ini bertujuan untuk menganalisis tingkat komitmen organisasional guru pada Lembaga Pendidikan Yayasan Al Kahfi Somalangu Kebumen. Teknik pengumpulan data dengan menggunakan kuesioner. Teknik pengambilan sampel yang digunakan adalah non probability sampling dengan purposive sampling, dengan kriteria guru yang memiliki masa kerja ? 5 tahun dan minimal pendidikan S1 yang berjumlah 47 guru. Alat analisis data yang digunakan adalah uji validitas, reliabilitas, asumsi klasik, hipotesis dan analisis jalur dengan menggunakan bantuan program SPSS 21. Hasil penelitian ini menunjukkan bahwa P-O Fit berpengaruh positif dan signifikan terhadap kepuasan kerja dan komitmen organisasional, job embeddedness berpengaruh positif dan signifikan terhadap kepuasan kerja dan komitmen organisasional, religiusitas berpengaruh positif dan signifikan terhadap kepuasan kerja tetapi tidak berpengaruh terhadap komitmen organisasional. Kepuasan kerja dapat memediasi hubungan antara P-O Fit dengan komitmen organisasional secara parsial, tetapi kepuasan kerja tidak dapat memediasi hubungan antara job embeddedness dengan komitmen organisasional. Selanjutnya, kepuasan kerja dapat memediasi hubungan antara religiusitas dengan komitmen organisasional secara sempurna.
This study aims to examine the effect of Islamic leadership and Islamic work ethic on performance with work motivation as an intervening variable. The variables in this study consisted of three types of variables, namely independent variables which included Islamic leadership and Islamic work ethics. The dependent variable includes performance and the intervening variable, namely work motivation. The population in this study were PNS teachers at MTs Negeri 5 Kebumen, amounting to 48 people. The sampling technique is a total sampling because the number of respondents is relatively small so that the entire population is used as a sample. The results showed that Islamic leadership had a positive effect on work motivation. Islamic work ethic has a positive effect on work motivation. Islamic leadership has a positive effect on performance. Islamic work ethic has a positive effect on performance. Work motivation can mediate between Islamic leadership and performance and work motivation can mediate between Islamic work ethics and performance.
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