Given its focus on customer satisfaction and quality service, emotional labor (EL) is a prominent topic in public administration. As public employees are engaged more often in EL, it is critical to explore determinants of job stress and management strategies to reduce it. By examining the Korean Working Conditions Survey, this study focused on EL’s effects on employees’ well-being—job stress and job satisfaction—as well as the potential moderating effects of workplace characteristics, such as working with a female manager, work–life balance programs or resources, and participatory management processes. We examined the potential moderating role of female managers engaged in EL in gendered institutions, and found evidence that female managers buffer EL’s negative effects on their employees, even in organizational contexts gendered deeply. This finding implies that EL needs to be considered in the context of organizational culture and environment, particularly when related to gendered, hierarchical, or masculine organizations.

This paper discusses and proposes the inclusion of a cyber or security risk assessment section during the course of public health initiatives involving the use of information and communication computer technology. Over the last decade, many public health research efforts have included information technologies such as Mobile Health (mHealth), Electronic Health (eHealth), Telehealth, and Digital Health to assist with unmet global development health needs. This paper provides a background on the lack of documentation on cybersecurity risks or vulnerability assessments in global public health areas. This study suggests existing frameworks and policies be adopted for public health. We also propose to incorporate a simple assessment toolbox and a research paper section intended to help minimize cybersecurity and information security risks for public, non-profit, and healthcare organizations.

No abstract

No abstract

No abstract