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<abstract> <p>Using textual analysis, this paper divides green finance into green initiatives and green business activities. The former discusses whether environmental initiatives shall be signed, while the latter explores whether various emerging green commodities and services are provided. This paper investigates the influence of corporate size, the degree of internationalization, profits and competitiveness on the engagement degree of green finance, according to data collected from 410 Chinese listed companies on the Shanghai Stock Exchange. The results show that corporate size exerts a positive influence on green initiatives, and that the degree of internationalization, profits and corporate competitiveness of an enterprise each have a significant effect on green business activities. In addition, profits have a negative influence on green business activities. This paper provides insights and suggestions for developing green business activities in China.</p> </abstract>

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PurposeThis study, adopting a knowledge perspective, aims to explore how small- and medium-sized enterprises (SMEs) engage in service innovation by implementing design thinking.Design/methodology/approachA qualitative research methodology and a multiple case study strategy were adopted on account of the exploratory nature of this study. Three cases based in Scotland have been selected. Data were collected from staff, managers and researchers who participated in Create Cultures of Innovation (CCoI), a project sponsored by the Scottish government.FindingsThe research shows that SMEs can be enabled, through design-led interventions, to think collaboratively and leverage knowledge to achieve service innovation.Research limitations/implicationsThis research contributes to the service innovation literature by theorising an integrated research framework of “Knowledge exchange in SMEs service innovation with design thinking”. Further, this study enriches the extant understanding of service innovation in the traditional sector (manufacturing and hospitality) and redefines the roles and relations of the dimensions of service innovation.Practical implicationsThis study addresses the call on tools and methods for servitisation, suggesting that changing the culture and mindsets of both the top management and the staff are critical for the success of servitisation and the implementation of design thinking. In addition, this research suggests the need to embed design thinking within the leadership prior to rolling it out to the wider public. Support from the top management should focus on both the engagement of staff and the changing of vision from product to service-focused.Originality/valueThis paper gets together service innovation, design thinking and knowledge exchange in the context of manufacturing SMEs offering novel insights into how to succeed in servitisation with the implementation of design thinking.

Automatic open-domain dialogue evaluation is a crucial component of dialogue systems. Recently, learning-based evaluation metrics have achieved state-of-the-art performance in open-domain dialogue evaluation. However, these metrics, which only focus on a few qualities, are hard to evaluate dialogue comprehensively. Furthermore, these metrics lack an effective score composition approach for diverse evaluation qualities. To address the above problems, we propose a Multi-Metric Evaluation based on Correlation Re-Scaling (MME-CRS) for evaluating open-domain dialogue. Firstly, we build an evaluation metric composed of 5 groups of parallel sub-metrics called Multi-Metric Evaluation (MME) to evaluate the quality of dialogue comprehensively. Furthermore, we propose a novel score composition method called Correlation Re-Scaling (CRS) to model the relationship between sub-metrics and diverse qualities. Our approach MME-CRS ranks first on the final test data of DSTC10 track5 sub-task1 "Automatic Open-domain Dialogue Evaluation Challenge" with a large margin, which proved the effectiveness of our proposed approach.