The implementation of bureaucratic reform in Indonesia is not optimal and faces various obstacles. At present, public services demand excellent service and meet public satisfaction. The obstacles are rigid bureaucracy, incompetent bureaucrats or apparatuses, not professional, and there are technological gaps. Rapid technological development, such as digital technology and big data, has not been responded to positively by most bureaucrats. Big Data has a great potential for improving bureaucratic and public services. With a qualitative method and a waterfall software development life cycle, this article provides the design of a bureaucracy sentiment analysis application which implements Big Data technology for analyzing the opinions about bureaucratic service in Indonesia. This is for the purpose that the bureaucratic services can be improved based on societal opinion. The results of the experiment using RapidMiner showed that sentiment analysis as a Big Data technique for bureaucratic service based on societal opinion can be used to evaluate performance better.

Each company will make every effort to improve productivity, efficiency, fast, easy service, and continue to create various new innovations to stay ahead and survive in the market. In addition to productivity and efficiency that need to be improved, companies must also understand and know what consumers need. This study aims to determine and explain the effect of information sharing and innovation in Supply Chain Management partially on company performance. Data was collected by distributing questionnaires. The unit of research analysis is the tourism sector SMEs in Bogor, West Java, Indonesia. Respondents who were used as samples were 210 people. The analytical method used in testing the hypothesis is Structural Equation Modeling (SEM) using Partial Least Square (PLS). This research has succeeded in proving the existence of mediation of information sharing and significant innovation in the relationship between supply chain management and performance.

Masalah pokok dalam penelitian ini adalah belum terlaksananya secara efektif kebijakan/program Jaminan Kesehatan Daerah Berbasis Kartu Keluarga Dan Nomor Induk Kependudukan di Kota Bekasi. Metode penelitian yang digunakan oleh peneliti adalah dekriptif analisis dengan pendekatan penelitiannya adalah kualitatif. Metode dan pendekatan ini dipilih dengan pertimbangan bahwa diharapkan dapat diperoleh data yang sebenar-benarnya dan mampu mengkaji masalah penelitian secara mendalam sehingga dapat diperoleh hasil yang diharapkan. Hasil penelitian dapat dijelaskan bahwa terdapat faktor-faktor dalam mengimplementasi kebijakan Jaminan Kesehatan Daerah Kota Bekasi yaitu faktor standar, ukuran dan tujuan kebijakan, ukuran dan tujuan kebijakan, sumber-sumber daya, karakteristik organisasi pelaksana, sikap para pelaksana, komunikasi antar organisasi terkait dan kegiatan-kegiatan pelaksanaan, dan lingkungan sosial, ekonomi serta politik. Namun dalam implementasinya faktor-faktor tersebut belum seluruhnya berjalan secara efektif, yaitu faktor sumber daya kebijakan dan dan faktor karakteristik agen pelaksana sehingga masih terdapat masalah yang dihadapi berkaitan dengan implementasi kebijakan Jaminan Kesehatan Daerah. Hal ini tentunya juga belum dapat memberikan jalan terbaik dalam memberikan pelayanan publik yang berkualitas khususnya berkaitan dengan Program Jaminan Kesehatan Daerah Bagi Masyarakat Berbasis Kartu Keluarga dan Nomor Induk Kependudukan.

In accordance with the mandate of the law, changes in the system of governance in the region have changed from a centralized model to decentralization. This is characterized by the devolution of most government affairs to the region including the implementation of fiscal decentralization directed to finance the administration of government affairs. Law Number 25 Year 2009 concerning Public Service and Regulation of the Minister for Empowerment of State Apparaturs and Bureaucracy Reform Number 16 Year 2014 on Guidelines for the Survey of the Public Satisfaction Index on Public Service Implementation recommends that every service provider conduct a Public Satisfaction Index (IKM) survey periodically. This research uses deductive quantitative method. Primary data is obtained through direct survey and interview. The data were obtained using questionnaires with closed questions. Types of sample are purposive sampling counted 240 people. The purpose of the survey of IKM on public service units is intended to get opinion of the public regarding the quality of public services in Department of Investment and One Stop Integrated Service (DPMPTSP), Subang Regency. The IKM survey is conducted on four service units, namely Building Permit (IMB), Business License (SIUP), Company Registration Certificate (TDP) and Industrial Registration Certificate (TDI). Measurement of IKM survey of public services using PERMENPANRB Number 16 Year 2014 which consists of 9 aspects: 1) Requirements; 2) Procedures; 3) Time of service; 4) Costs / Tariffs; 5) Product Specifications Type of Service; 6) Executing Competencies; 7) Executive Conduct; 8) Service Notice; and 9) Complaint Handling, Suggestions and Feedback. IKM from four types of public services in Subang Regency DPMPTSP of 3.20 or if converted by 79.89. The results of the IKM are in the category of Quality of Service Performance B (Good).