Nuuchahnulth (PHONETICS), often referred to in the literature as Nootka, is a Wakashan language spoken by people living on the west coast of Vancouver Island in British Columbia, Canada. Each of thirteen Nuuchahnulth bands represents a different dialect group. Nitinaht (Diitiidath) is usually included in the Nuuchahnulth group, but it is divergent enough to be considered a separate language. The data in this illustration represent the Ahousaht (PHONETICS) dialect.

How do we best bridge the gap between the Library and the diverse academic communities it serves? Librarians need new strategies for engagement. Traditional models of liaison, aligning solutions to disciplines, are yielding to functional specialisms, including a focus on building partnerships. This paper offers a snapshot of realignment across the Russell Group from subject support to relationship management. It then follows the journey of a newly-

Research has focused on building technologies to support children in their transitions between home and school [9] without a developed sense of how individual families react to such technologies. We interviewed three different families about their reactions to ubiquitous computing technologies designed to support home-school transitions. We found that families were willing to use such technologies to share information among themselves, but that mechanisms for filtering this information would be a challenge for designers. Further, families were reluctant to share information with outsiders, such as teachers. We will discuss the implications of these findings for both future technologies, and further research into their design.

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A well-established postgraduate researcher development program has existed at De Montfort University for many years. Library and Learning Services include modules on literature searching skills and critical appraisal. However, we recognized that researchers seemed to be disengaged with the services on offer. This concern informed a research project that considered the ways we could communicate better with researchers based on their needs. This paper explores the essential components of successful communication, such as context, timeliness and communication channels. An action-research approach was taken including focus groups and online surveys. The outcomes highlighted three significant crisis points, emphasizing the key times when researchers might need some intervention. The findings of this research identified the distinct needs of Postgraduate Researchers (PGRs) and how relevant and timely communication from the library can meet these needs. It also considers the impact of how communication has improved with researchers as a result of some of our interventions. Keywords communication; doctoral research; academic librariesto justify the continuation of such programs: an experience which seems to hold for other institutions (Bussell, Hagman, & Guder, 2015). This lack of engagement seemed to imply that PGRs did not perceive LLS as a key touch point for their development as researchers.An opportunity was offered in 2013, via internal funding, to review our communication strategy and to improve the levels of engagement LLS had with PGRs. To help us do this, we took an actionresearch approach (Costello, 2003) to better understand how PGRs viewed and understood communication from LLS, and how significant our provision was against the backdrop of their research. Drawing upon phenomenological influences, we ran a series of focus groups with PGRs to understand the perspective from "inside" the PhD. We then thematized some of the major challenges that our PGRs had encountered (Howitt & Cramer, 2011). This article offers an overview of the literature surrounding communication and an outline of how we coordinated our focus groups. It also presents our findings as a sequence of three crisis points that PGRs identified as integral to their research process. They have provided us with rich insight into how and when LLS communication needs to be more meaningful, timely, and reciprocal as well as how it can benefit from the active involvement of supervisors. We finish the article by documenting the changes we have since made to our communication strategy, and present the results of a recent questionnaire that invited PGRs to review the effectiveness of our communication two years' on.