Latar belakang dan tujuan: Perkembangan yang pesat telah terjadi di apotik dengan bergesernya orientasi pelayanan kefarmasian dari product atau drug oriented menjadi patient oriented, yang bertujuan membantu konsumen memperoleh dan menggunakan obat yang tepat. Penelitian ini bertujuan untuk mengetahui hubungan pelayanan kefarmasian dengan kepuasan konsumen menggunakan jasa apotik di Kota Denpasar.Metode: Penelitian ini merupakan penelitian analitik dengan pendekatan potong lintang. Sampel terdiri dari 116 konsumen yang diambil dari 20 apotik di Kota Denpasar. Pengumpulan data dilakukan dengan cara menggunakan kuesioner yang diisi oleh konsumen. Data yang diperoleh kemudian akan dianalisis dengan menggunakan regresi logistik.Hasil: Analisis menunjukkan tingkat kepuasan konsumen sebesar 46,55% dan terdapat hubungan yang signifikan antara masing-masing pelayanan kefarmasian seperti penampilan apotik (OR=12,819; 95%CI: 2,791-58,870), pelayanan informasi obat (OR=16,157; 95%CI: 3,279-79,620), ketersediaan obat (OR=6,811; 95%CI: 1,571-29,460), dan kecepatan pelayanan (OR=43,432; 95%CI: 7,197-262,095) dengan kepuasan konsumen menggunakan jasa apotik di Kota Denpasar.Simpulan: Perlunya penambahan fasilitas apotik untuk meningkatkan kenyamanan konsumen dan peningkatan jumlah tenaga kerja farmasi yang disesuaikan dengan beban kerja di apotik agar dapat memberikan pelayanan yang lebih optimal kepada konsumen terutama dalam memberikan informasi mengenai obat-obatan.

Latar belakang dan tujuan: Penilaian terhadap mutu layanan dan kaitannya dengan kepuasan pasien di layanan rawat inap dan rawat jalan sangat penting untuk dilakukan. Penelitian ini bertujuan untuk mengetahui hubungan antara persepsi mutu pelayanan asuhan keperawatan dengan kepuasan pasien rawat inap kelas III di RSUD Wangaya Kota Denpasar.Metode: Penelitian ini adalah penelitian kuantitatif dengan menggunakan rancangan potong lintang. Besar sampel 111 orang yang diambil dengan tehknik simple random sampling. Data dianalisis secara bertahap meliputi analisis univariat, bivariat dan multivariat dengan regresi logistik.Hasil: Hasil penelitian menunjukkan tingkat kepuasan sebesar 45%. Persepsi daya tanggap dengan OR=2,404 (95%CI: 1,076-5,373) dan empati dengan OR=2,594 (95%CI: 1,165-5,779) mempunyai hubungan yang signifikan dengan kepuasan pasien.  Simpulan: Penelitian ini menemukan bahwa tingkat kepuasan pasien masih berada pada kisaran sedang dan memiliki hubungan yang signifikan dengan persepsi daya tanggap dan persepsi empati

One of the health workers needed to provide health services is a nurse. "X" Hospital is a private hospital in Bali which has a nurses turnover rate exceeding the standard limit in the last 5 years, reaching 20.61% per year thereby reducing the quality of nursing services and overall quality of the hospital. This research is a cross sectional study that aims to determine nurse turnover intentions and explore the relationship between the five dimensions of job satisfaction and nurse turnover intentions. Data were analyzed by univariate, bivariate and multivariate methods. The results of this study were 55.79% of nurses had turnover intentions and 57% of nurses agreed that they would look for another job next year if the conditions at the hospital were increasingly not to their liking. Turnover intentions are related to salary satisfaction (AOR: 2.00, 95% CI: 1.25-3.18) and promotion satisfaction (AOR: 2.03; 95% CI: 1.40-2.94). The conclusion of this study is that most nurses have the intention to move, so hospital management needs to re-evaluate the salary and incentive system. Promotion needs to be given fairly and equitably, as well as creating training and education programs to improve the career path of nurses.

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Background: Since 2013, City of Denpasar government has adopted a smoke-free law. Implementation of the law faces several obstacles, partly due to the high social acceptability of smoking in the city, where cigarette and smoking has been deeply engrained within social life and become part of hospitality. This study aims to assess the smoke-free law compliance and to explore the social norms that may affect the compliance. Design and Methods: The study was a mix of cross-sectional compliance survey and qualitative exploration conducted in Denpasar in 2019. Survey included 538 samples, which were selected using stratified random sampling and a walking protocol. The qualitative data was collected through in-depth interviews and Focus Group Discussion (FGD) in four sub-districts of Denpasar.Results: Of the 538 venues, 32.9% complied with the seven compliance indicators. The university has the highest compliance (83.3%), while public places including worship places have a low compliance. The three most common violations were the absence of no-smoking signage (58.6%), provision of ashtray (17.5%), and smell of tobacco smoke (15.8%). The poor compliance was related to the lack of awareness of the regulation, and the fact that smoking is highly acceptable and part of the culture. The informants highlighted the essential role of public figures and potency of local policy as social disapproval of smoking.Conclusions: Compliance to the smoke-free law in Denpasar remains low, continuous education, socialization and improved supervision are crucial. Meanwhile, social and cultural acceptance of smoking is considered as an essential factor that hampers the implementation of the smoke free law.