PurposeThe purpose of this paper is to propose to test a research model to gain a better understanding of the connection between perceived support, trust, satisfaction, intention to quit and citizenship at the organizational level.Design/methodology/approachA total of 355 white‐collar employees were recruited among alumni of a business school in France. Structural equation modeling was used to test the predicted relationships.FindingsExcept for the relation between perceived organizational support (POS) and intention to leave, study results showed strong support in favour of the different hypothetical relations in the research model.Research limitations/implicationsThe results are based on a single sample and a transversal research design. For these reasons, the data should be approached with caution.Practical implicationsThe paper highlights the importance of considering trust over and above organizational efforts directed at supporting employees through a show of appreciation for their contribution and concern for their well‐being.Originality/valueThis paper provides data that lead to a better understanding of the relationship between POS, trust and satisfaction for the purpose of predicting outcomes such as intention to leave an organization and citizenship behaviour towards an organization.

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Purpose -The purpose of this paper is to find out if Destination Marketing Organizations (DMOs), in charge of promoting World Heritage Sites (WHS), use the World Heritage label in their electronic promotional tools, and if so, do promotional arguments include considerations linked to sustainable development. Design/methodology/approach -A quantitative and qualitative study was conducted of web site content created by local, regional and national DMOs representing 120 organizations of World Heritage Cities member cities. Findings -Results show that Western European cities are the primary users of the World Heritage label in their promotional material. Cities that obtained their label less than ten years ago use it more often for promoting tourism. Concurrently a significant theme associated with WHS categorisation is the presentation of a must-see "tourism product". Conversely the advertising contains little information about the protection of the site or sustainable development actions undertaken since the labelling. Practical implications -Mostly a DMO communicates with tourists and visitors. It would be in the interest of WHS managers who work in partnership with these DMOs to convey why the site was labelled. Further, they need to demonstrate that obtaining the World Heritage status implies implementing sustainable development objectives. Finally, a better understanding of the economic, cultural, social and environmental issues associated with the label would help tourists appreciate their visit more. Originality/value -The paper is the first insightful study of the World Heritage label usage as both a promotional argument and means of enhancing sustainable tourism practices.

OverviewDuring this exploratory research, undertaken at a Canadian art gallery, the present authors studied the relationship between the movement of visitors and the effects attributable to the design of its display galleries. These data were gathered from a sample of 60 visitors to this art gallery when exhibiting contemporary abstract works of art. Two experimental situations were created whereby the flow of traffic was reversed for one half of the sample. The analysis of these data was undertaken from qualitative observations made by the researchers and from the sketches made then on a plan of the art gallery of the pathways followed by the subjects. The results tend to show that the design of the physical environment, and its architectural characteristics, have a significant influence on the movement of visitors.

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