Purpose The purpose of this paper is to propose an enhanced conceptual model for the integrated public service (IPS) functionality of the European interoperability framework (EIF). The enhanced model incorporates co-creation within the three stages of the IPS cycle. While co-creation can provide innovative routes to overcome interoperability challenges, how co-creation can be a part of the EIF has not been tackled before (Casiano Flores, et al., 2021). Design/methodology/approach A preferred Reporting Items for systematic reviews and meta-analyses scoping literature review was used to develop the model and identify decisive aspects of co-creation, service users and service providers. Next, a purposive snowball sampling of grey literature comprising primarily of official documentation produced by the European Union was then undertaken to further inform the central argument. Finally, the subsequent validation of the model and derived conclusions was undertaken both internally and externally by peers and experts. Findings Relationships between key sets of actors during co-creation are bi-directional. Furthermore, different sets of actors are, in turn, service providers and service users depending on the service provided and the stage in the public service cycle under consideration. Understanding these bi-directional interrelationships can help improve public services provided by governmental actors through collaboration with users. Originality/value Most public service delivery models see relationships between key stakeholders as unidirectional and one-dimensional. By contrast, this study proposes a shift in paradigm where IPS users are not passive actors and mere consumers of services but instead are key stakeholders actively participating in IPS provision.

The evaluation and assessment of project results and their impact are still a recurring challenge in the digital government discipline. Many technologically driven projects or products have faced challenges, where the technology is advanced, but the market adoption and user acceptance are still lacking. To counter these challenges, this paper presents a transdisciplinary evaluation framework and how it could be applied. The foundation for the evaluation framework was a literature review on the most recent and relevant academic publications on transdisciplinary evaluations, which was narrowed down by using selected relevant search terms. This theoretical background was enhanced by a series of practical workshops to validate the findings. By using a transdisciplinary approach, this paper presents a transdisciplinary evaluation framework that enhances the evaluation process of project results in the digital government discipline with six pillars to reflect (1) the real word context, (2) interdisciplinary research, (3) going beyond science, (4) interaction (5) integration, and (6) relevance. Alongside these pillars, dimensions of measurement for the evaluation are also presented and elaborated on. While this evaluation framework could be adopted for many types of projects or products, this paper showcases how it is applied for an international digital government pilot research project throughout its development process. It presents the methodology and process used in establishing the evaluation framework, the evaluation framework itself, and a short discussion.

Mobile government enhances public sector activities by using mobile technologies, such as handheld devices, smartphones, and laptops that promise anytime, anywhere services. Mobile government solutions are successful if many users adopt them. For this reason, the determinant factors of adoption are extremely important. Despite many studies conducted by various researchers in the field of mobile government adoption, most have focused on technology or e-government adoption models as their basis. To fill this gap, the paper collects possible driving factors, grouped into key factors, for mobile government adoption. The systematic literature review, which included 54 journal articles, led to the identification of 12 key factors affecting mobile government adoption, comprising 87 components. Some of these replicate previously identified factors in technology and e-government adoption models, yet the literature presented us with new specifics in mobile and government, such as the benefits that mobility brings and the influence of trust on adoption.

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