Service quality plays a very important role for the sustainability of a company, especially service companies such as Village-Owned Enterprises (BUMDes) Dana Merta in Karangasem Regency, Bali which is engaged in savings and loan business. The purpose of this study was to determine the effect of service quality on customer satisfaction and loyalty of BUMDesa Dana Merta savings and loans unit. The data collection method in this study used a questionnaire aimed at 162 respondents for further analysis using validity tests, reliability tests and path analysis. From the results of data analysis, the answers to the problems posed were obtained, namely (1) service quality has a positive and significant effect on customer loyalty, (2) service quality has a positive and significant effect on customer satisfaction, (3) customer satisfaction has a positive and significant effect on customer loyalty. , and (4) satisfaction mediates the effect of service quality on the loyalty of BUMDes Dana Merta savings and loan customers.
The purpose of this study is to analyze: (1) the influence of the government's role on community participation; (2) the influence of the role of government, community participation and social capital on destination quality; (3) the influence of the role of government, community participation, social capital and destination quality on community welfare; (4) the role of community participation in mediating the influence of the government's role on the quality of destinations; (5) the role of community participation in mediating the influence of the government's role on community welfare; (6) the role of destination quality in mediating the influence of the role of government, community participation and social capital on community welfare; and (7) the role of community participation and destination quality in mediating the influence of the government's role on community welfare. The results of the research and data analysis show that: (1) the role of the government directly has a positive and significant effect on community participation; (2) the role of government, community participation and social capital directly have a positive and significant effect on the quality of destinations; (3) the role of government, community participation, social capital and destination quality directly have a positive and significant impact on community welfare; (4) community participation is a mediating variable that is capable of partially mediating the influence of the government's role on the quality of destinations; (5) community participation is a mediating variable that is capable of partially mediating the influence of the government's role on community welfare; (6) destination quality is a mediating variable that is able to play a part in mediating partially the influence of the role of government, community participation and social capital on community welfare; and (7) community participation and destination quality is a mediating variable that is able to play a part in mediating partially the influence of the government's role on community welfare.
The Village Credit Institution (LPD) is a financial institution belonging to the Pakraman village that has developed, providing social, economic and cultural benefits to its citizens, so it needs to be fostered, improved performance and preserved. The purpose of this study was to determine the level of LPD health using the method of capital, assets, management, earning and liquidity in the LPD at Baluk Village, Negara District for the period 2016-2018. The object of research is the LPD financial statements, especially the balance sheet and income statement at the Pakraman Baluk Village LPD. The population in this study is the financial statements of the LPD Desa Baluk from 2016 to 2018. The sample used in this study is the financial statements which include balance sheets and income statements for the last 3 years, namely 2016, 2017, and 2018. The results of this study indicate that the CAMEL value of the Pakraman Baluk Village LPD in 2016, 2017 and 2018 the health level of the Pakraman Baluk Village LPD is in good health. The suggestion in this research is to create new innovations, for example by making a lucky draw for customers.
This article discusses the tourism village management strategy carried out by the Serangan Village Tourism Awareness Group in collaboration with the Denpasar City Government with local communities in developing quality tourist destinations in Serangan Village. The method used is observation and interviews with informants, namely the secretary of Serangan Pokdarwis, The Head of Serangan Village and Head of BUMDA Serangan. It is known that in the implementation of the development of tourist destinations in Serangan, the government and tourism awareness groups in Serangan Village take a role as a facilitator in preparing tourism facilities and infrastructure in Serangan and also as a dynamisator which provides skills training and governance of tourist villages so that the management of Serangan tourist destinations becomes more professional.
Hospital is an industry engaged in health services which is responsible for health services. The purpose of this study was to analyze the effect of work-family conflict and work stress on the performance of female nurses in Wangaya hospital, Denpasar City. The data collection method in this study used a questionnaire. The questionnaire was addressed to 100 respondents for further analysis using classical assumption tests and multiple linear regression analysis. The results of the analysis showed that Work-Family Conflict had a negative and significant effect on the performance of female nurses at Wangaya Hospital, Denpasar City with work stress having a significant effect on nurse performance. women in Wangaya Hospital Denpasar City, and Work-Family Conflict (x1) and Work Stress (x2) have a significant effect on the performance (y) of Wangaya Hospital Denpasar City.
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