Abstract:Banking industry is one of sector that relies its employees on its quality of human capital. In facing the organizational change in the form of digitaliation, the performances of employees are really challenged. This study seeks to test the role of Organizational Citizenship Behavior (OCB) as mediator of the effect of employee engagement and organizational commitment on the employees performance at PT. BCA, Tbk Jember branch, Indonesia. This study used quantitative approach. As many as 162 employees are involved as respondents. We differ them based on their employee types, those are contract and permanent employees. The analytical tool used is path analysis. We report that there is a significant indirect effect of employee engagement and organizational commitment on employees performance through OCB. The role of OCB as mediator is significant in both of effects. We also found that employee engagement and organizational commitment have a significant direct effect on employee performance, employee engagement and organizational commitment have a significant direct effect on OCB, and OCB has a significant direct impact on employee performance.

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This study aims to determine and to analyze the direct effect of quality of work life on the work motivation, the effect of work motivation on employee performance, the effect of quality of work life on the employee performance, and the indirect effect of quality of work life on the employee performance through work motivation. The sample were 162 employees obtained by census sampling technique. The data used was primary data generated from  distribution of questionnaires. Hypotheses were tested using path analysis. The results found  that there is a significant direct and positive influence of quality of work life on work motivation, there is a significant direct and positive influence of work motivation on performance, there is a significant and positive influence on the quality of work life on performance, there is a positive and significant indirect effect of quality of work life on the employee performance but the effect is not as strong as the direct effect.This study has both theoretical and practical implications. These findings are able to reinforce previous studies on the study of quality of work life, motivation, and employee performance. In addition, this research gives input to the management of PT. Bank BCA to maintain quality of work life aspects and motivation in the business to improve the employee performance.