No abstract

To survive in the competition, educational institutions must maintain the quality both in terms of the teaching staff used and in terms of the learning provided to students. This study examines the effect of service quality, learning quality, and promotion strategies on parents' decisions in choosing primary schools for their children. Purposive sampling technique was used in the data collection process, where the respondents were the parents of students from ABC primary school as many as 100 respondents. The test results show that the quality of the teaching staff, the quality of the learning methods used, and the school's promotion strategies are essential aspects that parents consider in determining the primary school for their children.

The finance company industry experienced much pressure in 2020 due to the covid-19 pandemic, this condition made business activities and social life almost stopped. This research was conducted at PT. Maybank Indonesia Finance is one of the financing companies in Indonesia that is currently proliferating. Purchasing decisions have an essential meaning for a financial institution because credit is one of the directives of funding by financial institutions to people who want to get an item on credit as the institution's main business. In determining a decision to purchase products and services, consumers perceive the goods and services they buy, such as the perception of the price of an item or service in making a purchase, and consumers can recognize the company's brand awareness. This research was conducted by nonprobability sampling method with purposive sampling type. Researchers distributed questionnaires to 100 Maybank Finance consumer respondents in Indonesia who had purchased Maybank Finance car loans in 2018-2020. The results of the analysis conclude that price perception has a positive and significant effect on purchasing decisions. Brand awareness has a positive and significant effect on credit purchasing decisions. Price perception has a positive and significant effect on service quality. Brand awareness has a positive and significant effect on service quality. Service quality has no positive and significant effect on purchasing decisions at Maybank Finance. Service quality mediating between brand awareness and purchasing decisions is not significant.

The era of globalization is a time when competition becomes increasingly tight, employees are required to be able to show extra work behavior that can exceed the expectations of the organization (extra role behavior). The existence of high initiative from employees is able to improve the effectiveness of an organization, while employees who have good organizational support will also form positive behavior as a form of reciprocal support to the organization. Through employee engagement is expected to strengthen the behavior of the organization's citizenship. In Indonesia is currently entering the era of demographic bonuses, the condition makes this research interesting to do in millennials. The purpose of this study is to test the influence of employee engagement in mediating perceived organizational support to the organizational citizenship behavior of 83 millennial employees of PT Tatalogam Lestari. Structural Equation Modelling (SEM) analysis techniques using SmartPLS were used in this study. The results of the analysis stated that there is an influence perceived organizational support, employee engagement and organizational citizenship behavior. Employee engagement is also proven to mediate the influence of perceived organizational support on organizational citizenship behavior. This study found that the higher the perception of organizational support in employees, the higher the sense of attachment of employees with the organization, so as to encourage the occurrence of organizational citizenship behavior in employees.

This study aims to determine the effect of organizational commitment, organizational justice and job satisfaction as a mediation on teacher OCB. The research subjects were 64 teachers who teach at the Gamaliel Christian School in Palu with an age range of 20-55 years. Data obtained through questionnaires distributed using google form. The analysis technique used is SEM-PLS (Structural Equation Model-Partial Least Square) using SmartPLS software version 3.3.2. The analysis results obtained that organizational justice has a positive effect on OCB, organizational commitment has a positive effect on OCB and organizational justice has a positive effect on OCB. While job satisfaction does not have a positive effect on OCB, organizational commitment does not have a positive effect on job satisfaction, organizational justice does not have a positive effect on OCB mediated by job satisfaction and organizational commitment has no positive effect on OCB mediated by job satisfaction. job satisfaction and OCB to teachers, the coefficient of determination of job satisfaction is only 17.9% which can be explained in this study, as well as the coefficient of determination of OCB is only 31.2% which can be explained in research i This means that there are about 82.1% of job satisfaction variables and 68.8% of OCB variables which can be explained from other variables outside the study such as motivation, transformational leadership. This study found that job satisfaction does not positively mediate organizational justice and organizational commitment to teachers, and this becomes input for the management of school organizational management.