e-Government systems differ from commercial information systems (IS) in that they frequently encompass strategic goals that go beyond efficiency, effectiveness and economy, and include political and social objectives such as trust in government, social inclusion, community regeneration, community well-being and sustainability. Designing e-Government systems that help to meet these objectives is a significant challenge for the future. This paper develops an evaluative design framework for e-Government projects that complements traditional approaches to IS evaluation. The framework is based upon Moor's concept of public value. It focuses upon citizens' and clients' experiences of service provision and service outcomes as contributors to the formation of public trust. Trust is shown to be related to the extent to which people feel that an e-Government service enhances their sense of being wellinformed, gives them greater personal control, and provides them with a sense of influence or contingency. The framework's development and validation are founded upon analyses of a two live case studies in south-east England and London, U.K.

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ObjectiveTo investigate explanatory factors for persistent cold temperatures in homes receiving heating improvements.

The evidence suggests elderly residents believe tower blocks provide safe accommodation. However, feelings of safety in these 'fortresses' do not generally extend to walking in neighbouring streets. Fear of crime erodes quality of life and is associated with poorer health.

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