We examined the use of ISDN video-phones by health professionals and two types of home care clients: those receiving palliative care and those receiving antenatal care. In the palliative care group, there were four female clients and 15 health professionals; these clients on average had the video-phones at home for six weeks and made 12.5 calls per week. The antenatal care group consisted of six female clients and eight female registered nurses; these clients on average also had the video-phones at home for six weeks and made 12.5 calls per week. Exit interviews were conducted with three clients and eight staff in the palliative care group, and with six clients and three staff in the antenatal care group. Palliative care clients and their families commented that the visual feature of the phone enhanced the care that they received. In the antenatal group, the video-phone was used mainly for booking appointments and arranging home visits. In general, the technology was well received by clients and care providers.

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With enterprise-wide interest by physicians, management, staff, and volunteers in developing future leaders across their organization, this article describes efforts to design, implement, and evaluate an inaugural, 1-year formal mentoring program for the Glenrose Rehabilitation Hospital, Alberta Health Services. Evaluation surveys were analyzed highlighting critical success factors incorporating a broad, diverse mentee/mentor applicant process, well-defined mentee/mentor selection/matching criteria, and use of a formal program to support knowledge acquisition through projects, learning sessions, and presentations.

Les médecins, la direction, le personnel et les bénévoles des entreprises veulent former de futurs leaders au sein de leur organisation. Le présent article décrit les efforts pour concevoir, mettre en œuvre et évaluer un programme de mentorat d'un an utilisé pour la première fois par le Glenrose Rehabilitation Hospital des Alberta Health Services. Des sondages d'évaluation ont été analysés pour faire ressortir les facteurs de succès décisifs, qui intégraient un vaste processus de candidatures diversifié de mentorés et de mentors, des critères bien définis de sélection ou de jumelage de mentorés et de mentors et un programme visant à soutenir l'acquisition du savoir par des projets, des séances d'apprentissage et des présentations.