No abstract

This paper aims to identify the consequences of integrating stakeholder engagement in sustainable development represented by environmental performance using data from 226 industrial corporations. To the best of our knowledge, there is no empirical evidence on how three levels of stakeholder integration (knowledge, interaction and adoptive behaviour) might affect environmental performance as represented by a reduction in both resource usage and waste. Additionally, related research has been conducted in developed countries, with little attention being directed to developing countries. The paper aims to fill these gaps by providing empirical evidence on how the stakeholder theory might work in less‐developed countries. The study opts for a cross‐sectional study using a self‐reported questionnaire. Structural equation modelling indicated that engaging stakeholders in corporate activities would result in less damage to the environment. However, the knowledge of stakeholders per se will not lead to any reduction in either waste or resource usage. Copyright © 2017 John Wiley & Sons, Ltd and ERP Environment

Purpose This paper aims to explain the relationships between three dimensions of stakeholders’ integration and competitiveness focusing on 226 industrial corporations. It aims to investigate the influences of stakeholders’ integration on three dimensions of competitiveness. Design/methodology/approach The study adopts a cross-sectional study using a self-reported questionnaire. The collected data are analysed using structural equation modelling technique based on AMOS. Findings The results revealed that knowledge of the stakeholders per se will not provide any contribution to the different dimensions of competitiveness. Companies should extend their focus to adapt behaviours in line with stakeholders’ interests to gain competitive advantages. The data showed that in line with the stakeholders’ theory concept, adaptive behaviour dimension positively affects the three dimensions of competitiveness. Research limitations/implications There are several limitations that should be taken into consideration. First, the study used a self-reported questionnaire filled in by managers in the study sample; therefore, survey data might be subject to social desirability bias. Second, this study was conducted in Libya, which is considered a developing country, and, thus, caution should be taken when generalizing the results of the study. Originality/value To date, there is no an empirical evidence on how environmental stakeholders’ integration might affect firm competitiveness. Previous literature has investigated this issue using different environmental practices. However, none have used stakeholders’ integration in the environmental domain as a predictor to competitiveness. Therefore, the paper contributes to the body of knowledge by stating and testing the potential contributions of stakeholders’ integration to the multidimensional approach of competitiveness.

The 11th Malaysia Plan has emphasized that TVET HLIs is expected to increase the number of enrolment, improve quantity and quality of graduate to meet industry demand. However, in a competitive higher learning industry, previous researches revealed that TVET HLIs are facing challenges such as service quality and corporate image that potentially effect student satisfaction and loyalty. The main objective of this research is to measure the effects of service quality and corporate image on student satisfaction and loyalty. Stimulus- OrganismResponse (SOR) model was adapted in conceptualizing the relationship between the constructs. The scope of study is focus on student from TVET HLIs which is Universiti Kuala Lumpur (UniKL). This study adapted quantitative method whereby questionnaires was used as instrument for data collection. 398 data were collected and analyzed using PLS-SEM. The measurement model indicated that the measurement items are reliable and valid. The structural model indicates that there is a significance and direct effects of service quality and corporate image on student satisfaction and student loyalty. In addition, student satisfaction also has significance and direct effects on student loyalty. In the future research, it is suggest to extend the scope to other TVET HLIs and public HLIs.

The main purpose of this study is to investigate the mediation effect of corporate image and students' satisfaction on the relationship between service quality and students' loyalty in technical vocational and education and training (TVET) of higher learning institutes (HLIs). The respondents of this study were final year students from TVET HLIs in Malaysia. Using proportionate stratified sampling and followed by convenience sampling method, 431 questionnaires were distributed to nine higher TVET institutions. From that, 398 questionnaires were used for data analysis using SPSS version 22 and SmartPLS 3.0. The measurement model showed that the constructs were reliable and valid. Meanwhile, the structural model showed that there is a direct and significance relationship among all constructs. Two mediators were tested in this research which were service quality and corporate image. Bootstrapping procedure indicated that there was a direct and significant effect between latent constructs. The mediating test statistically showed that there was a partial mediation of student satisfaction and corporate image on the relationship between Sallaudin Hassan et al. 94 service quality and student loyalty. This research recommended that TVET HLIs should improve the level of service quality, corporate image, and satisfaction to ensure student satisfaction and loyalty.