El objetivo de este trabajo fue validar la confiabilidad y validez estadística de la NOM-035-STPS-2018, en específico del dominio Relaciones en el trabajo. Metodológicamente, se aplicó la Guía de Referencia III para recopilar datos mediante un muestreo no probabilístico en tres compañías automotrices de Ciudad Juárez, México. En total, 250 supervisores respondieron el instrumento. En primer lugar, se verificó la confiabilidad mediante el alfa de Cronbach y alfa ordinal. Posteriormente se realizó la prueba de Kaiser-Meyer-Olkin (KMO) y Bartlett. Entre los resultados, el dominio Relaciones en el trabajo obtuvo un alfa de Cronbach de 0.913, mientras que las dimensiones “Relaciones sociales en el trabajo” y “Deficiente relación con los colaboradores que supervisa” obtuvieron valores de este indicador de 0.879 y 0.975, respectivamente. Por otro lado, el alfa ordinal obtuvo valores superiores a 0.90 en las dos dimensiones. El KMO obtenido fue de 0.838 y la prueba de Bartlett resultó ser significativa (p = 0.000). En consecuencia, el análisis factorial exploratorio extrajo los dos factores propuestos por la norma. Dichos factores contribuyen a 79.11 % de la varianza acumulada. El análisis factorial confirmatorio mostró un buen ajuste del modelo. En conclusión, el instrumento y las dimensiones propuestas pueden ser utilizados como herramienta de evaluación para medir el factor psicosocial Relaciones en el trabajo (dominio de la NOM-035), ya que muestran valores aceptables en términos de confiabilidad estadística.

Companies are in constant search of greater productivity and better use of resources; however, they have neglected the human being. In this regard, it is important to analyze the presence of the psychosocial factors to which workers are exposed at all levels. These factors exert both a positive and a negative influence and indeed turn into a risk when they are not in balance with worker capabilities. This literature review aims to provide a comprehensive understanding of the psychosocial factors present in the manufacturing industries. The methodology consisted of conducting a search in two databases in addition to government pages. A combination of keywords was used for the search, and each publication was classified according to the factors analyzed, the type of evaluation, and the area of application. Out of all 2,468 publications found, eight were selected. Finally, work-related psychosocial factors were found to be the most analyzed.

Companies are in constant search of greater productivity and better use of resources; however, they have neglected the human being. In this regard, it is important to analyze the presence of the psychosocial factors to which workers are exposed at all levels. These factors exert both a positive and a negative influence and indeed turn into a risk when they are not in balance with worker capabilities. This literature review aims to provide a comprehensive understanding of the psychosocial factors present in the manufacturing industries. The methodology consisted of conducting a search in two databases in addition to government pages. A combination of keywords was used for the search, and each publication was classified according to the factors analyzed, the type of evaluation, and the area of application. Out of all 2,468 publications found, eight were selected. Finally, work-related psychosocial factors were found to be the most analyzed.