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This study aims to explore the potential for tourist scams that have occurred in the tourism industry. This research uses a bibliometric system. The data source comes from Scopus and SINTA indexed papers. The number of documents used is 110 papers. Based on the results of the study shows that there are 28 tourist scam schemes. Of the 28 schemes, price scams are the most common schemes in 48 papers. Other methods, such as corruption (38 documents), service scams (34 articles), fake products/souvenirs (23 articles), and food scams (30 papers). Meanwhile, in Indonesia, there were 17 tourist scam schemes found.

The purpose of this study was to determine the effect of Tangible, Reliability, Responsiveness, Assurance, and Emphaty on Customer satisfaction at Bima n Zain Cafe in Bangkalan Regency. By measuring service quality using Dineserv indikators based on 5 dimensions of service quality. This research was conducted with quantitative methods, the sampling technique used is nonprobability sampling with purposive sampling method as sample determination. The sample of this research was 100 respondents, and the population in this research are Bima n Zain Cafe’s customers who have visited and made some purchase at Bima n Zain Cafe.The results of this study indicate that the Tangible variable has no positive and insignificant effect on customer satisfaction, the Reliability and Responsiveness variables have a positive and significant effect on customer satisfaction. While Assurance and Emphaty have a positive but not significant effect on customers satisfaction. However, simultaneously, it has a positive and significant effect on customer satisfaction of Bima n Zain in Bangkalan Regency.

Tourism is a potential sector and can provide opportunities in improving the economics. One of the tourist attractions that can increase the tourist visits is the presence of SMEs. When tourists have an interest in tourist destinations, the tourism sector will have competitiveness. In order for tourism competitiveness to increase, SMEs must have an innovation. This study aims to provide a lessons about the SMEs innovative behavior in increasing tourism competitiveness in Madura. Primary data was collected through questionnaires to 33 SMEs in Madura Island who are engaged in the batik sector. The questionnaire design consists of 13 questions related with observed variables, namely innovation and tourist destinations. Secondary data were collected through observation and literature studies in which relevant to the research problem. Data collection techniques using surveys. The collected data will be analyzed with descriptive statistics. The results showed that the overall level of innovation of SMEs and tourist destinations on Madura Island was quite good. In addition, the results of statistical calculations show that the highest innovative behavior lies in the ability of batik SMEs to offer varied products and creating a product brand. Finally, the results of statistical calculations also show that the support from the community for the SMEs existence and the socialization of tourism objects has the highest value. Another finding from this study is that the existence of SMEs will have an impact on increasing tourist destinations.