This study aims to determine the effect of motivation, job training and information technology on the performance of employees of Maxone Hotel & Resort Delia Makassar. The research method used is a quantitative method, the data of this study were analyzed using SPSS 24 software. The number of samples in this study were 73 employees. The results showed that motivation had a positive and significant effect on employee performance with unstandardized coefficients 0,371 with tcount 3,42 8> t-table 0,235 with a significance level of 0,001 < 0,05; Job training has a negative but not significant effect on employee performance with unstandardized coefficients 0.168 with t-count of 1.549 > t-table 0.235 with a significance level of 0.126 > 0.05; Information technology has a positive and significant effect on employee performance with unstandardized coefficients 1,549 with t-count 3,727 > t-table 0,235 with a significance level of 0,000 < 0,05; motivation, job training and information technology have a positive and significant effect on employee performance with F-count 46.734 > F-table 2.74 with a significance level of 0.000 < ? 0.05.

Persaingan bisnis semakin ketat mengakibatkan banyak perusahaan harus mampu mengetahui dan memenuhi keinginan atau kebutuhan para pelanggan dengan tepat. Tingkat persaingan yang begitu ketat mengakibatkan banyak perusahaan tidak lagi memfokuskan aktifitas pemasaran semata-semata pada pencarian pembeli/pelanggan baru, namun sudah pada bagaimana mempertahankan serta meningkatkan kesetiaan pelanggan. strategi yang mampu menjembatani antara pelanggan dan perusahaan terutama dalam hal kepuasan dan loyalitas adalah dengan menerapkan konsep yang disebut dengan Customer Relationship Management (CRM). Penelitian ini bertujuan untuk mengetahui pengaruhnya CRM baik terhadap kepuasan maupun loyalitas secara parsial serta mengetahui pengaruhnya CRM secara tidak langsung terhadap loyalitas melalui kepuasan pelanggan sebagai variable intervening dengan penarikan sampel sebanyak 60 orang atau pelanggan. Berdasarkan hasil pengujian koefisien determinasi diketahui adanya pengaruh CRM terhadap kepuasan pelanggan sebesar 20,5% dan 79,5% sisanya di pengaruhi variable lain yang tidak diangkat dalam penelitian ini. Sedangkan hasli pengujian koefisien determinasi pada persamaan regresi ke dua bahwa variable CRM dan kepuasan pelanggan mempengaruhi tingkat loyalitas pelanggan sebesar 44,8% dan sisanya 55,2% dipengaruhi oleh variable lain yang tidak diangkat dalam penelitian ini. Namun hasil pengujian variable intervening menunjukkan bahwa kepuasan pelanggan tidak menjadi variable intervening diantara CRM dan loyalitas pelanggan. Business competition is getting tighter, so that many companies must be able to know and fulfill the wants or needs of their customers precisely. The level of competition is so tight that many companies no longer focus their marketing activities solely on finding new buyers / customers, but on how to maintain and increase customer loyalty. The strategy that is able to bridge between customers and companies, especially in terms of satisfaction and loyalty, is to apply a concept called Customer Relationship Management (CRM). This study aims to determine the effect of CRM both on satisfaction and loyalty partially and to know the indirect effect of CRM on loyalty through customer satisfaction as an intervening variable by drawing a sample of 60 people or customers. Based on the results of testing the coefficient of determination, it is known that the effect of CRM on customer satisfaction is 20.5% and the remaining 79.5% is influenced by other variables which are not addressed in this study. While the test results of the coefficient of determination in the second regression equation show that the CRM variable and customer satisfaction affect the level of customer loyalty by 44.8% and the remaining 55.2% is influenced by other variables which are not raised in this study. However, the results of testing the intervening variable show that customer satisfaction is not an intervening variable between CRM and customer loyalt.

Bank memiliki fungsi dan peran yang diatur menurut Undang-Undang Perbankan, dalam Undang-Undang Perbankan No. 10 tahun 1998 pasal 1 bahwa bank merupakan badan usaha yang menghimpun dana dari masyarakat dalam bentuk simpanan dan menyalurkan kepada masyarakat dalam bentuk kredit dan atau bentuk laporan dalam rangka meningkatkan taraf hidup rakyat banyak. Permasalahan dalam penelitian ini apakah sumber dana berpengaruh positif dan signifikan terhadap profitabilitas. Apakah penggunaan dana berpengaruh positif dan signifikan terhadap profitabilitas. Apakah teknologi digital berpengaruh positif dan signifikan terhadap profitabilitas. Apakah sumber dana, penggunaan dana dan teknologi digital berpengaruh secara serempak terhadap profitabilitas pada PT Bank Rakyat Indonesia (Persero) Tbk Cabang Makassar Panakkukang. Sedangkan teknik analisis data yang digunakan adalah analisis regresi linear berganda, uji kualitas data, uji asumsi klasik, analisis regresi linear berganda serta pengujian hipotesis. Hasil penelitian menemukan bahwa sumber dana mempunyai pengaruh positif dan signifikan terhadap profitabilitas pada PT. Bank Rakyat Indonesia (Persero) Tbk. Kantor Cabang Makassar Panakkukang. Penggunaan dana mempunyai pengaruh yang positif dan signifikan terhadap profitabilitas pada PT. Bank Rakyat Indonesia (Persero) Tbk. Kantor Cabang Makassar Panakkukang. Teknologi digital mempunyai pengaruh yang positif dan signifikan terhadap profitabilitas pada  PT. Bank Rakyat Indonesia (Persero) Tbk. Kantor Cabang Makassar Panakkukang. Sumber dana, penggunaan dana dan teknologi digital secara bersama-sama atau serempak berpengaruh terhadap profitabilitas pada PT. Bank Rakyat Indonesia (Persero) Tbk. Kantor Cabang Makassar Panakkukang.

The ability of company to earn profit in its operational activities as a main focus in evaluation of banking performance, because from the company's profits it will be known the ability of company to fulfill its obligations to investors as well, which is an important element in creating corporate value that shows its prospects in the future. The objective of research was: (1) to analyze and explains the influence of ROA on the volume of stock trading of banking companies listed on the IDX for the period 2013-2017; (2) to analyze and explain the influence of Tobin's Q on the volume of stock trading of banking companies listed on the IDX for the period 2013-2017; and (3) to analyze and explain the influence of ROA and Tobin's Q simultaneously on the volume of stock trading of banking companies listed on the IDX for the period 2013-2017. The research was conducted at the Capital Market Information Center providing financial data and stock prices of banking companies listing on the IDX for the period 2013-2017 with a total sample of 8 (eight) banking companies. Data analysis used is descriptive to explain the characteristics of respondents and research descriptively, while to analyze quantitative data uses multiple regression analysis through SPSS ver. 22 program. The result of research indicates that partially Return on Asset (ROA) and Tobin's Q have influence positively and significantly on the volume of stock trading, and simultaneously Return on Asset (ROA) and Tobi's Q have influence positively and significantly on the volume of stock trading.

Penelitian ini bertujuan untuk mengetahui: (a) pengaruh pendapatan perkapita terhadap pendapatan asli daerah. (b) pengaruh jumlah perusahaan terhadap pendapatan asli daerah. (c) pengaruh jumlah penduduk terhadap pendapatan asli daerah. (d) faktor dominan yang berpengaruh terhadap pendapatan asli daerah. Penelitian ini bersifat kausal dengan tipe konklusif berstruktur dan sistematik untuk menentukan hubungan sebab-akibat beberapa variabel. Teknik pengumpulan data menggunakan studi kepustakaan dan data sekunder pendapatan asli daerah Kabupaten Majene tahun 2014-2018. Hasil penelitian menunjukkan (a) pendapatan perkapita berpengaruh secara positif dan signifikan terhadap pendapatan asli daerah Kabupaten Majene Tahun 2014-2018. Pertumbuhan pendapatan perkapita dengan trend positif dapat meningkatkan jumlah pendapatan asli daerah. (b) Jumlah perusahaan berpengaruh positif dan signifikan terhadap pendapatan asli daerah Kabupaten Majene Tahun 2014-2018. Semakin banyak jumlah perusahaan maka akan menambah kontribusi pajak ke Pemerintah Daerah Kabupaten Majene. (c) Jumlah penduduk berpengaruh secara positif dan signifikan terhadap pendapatan asli daerah Kabupaten Majene Tahun 2014-2018. Peningkatan jumlah penduduk akan meningkatkan pendapatan yang ditarik dari subyek pajak (penduduk) secara berkesinambungan. (d) Pendapatan perkapita merupakan faktor yang paling dominan dalam berkontribusi meningkatkan pendapatan asli daerah Kabupaten Majene Tahun 2014-2018. This research aims to determine (a) the influence of percapita income on local own-source revenue. (b) the effect of the number of companies on local own-source revenue. (c) the effect of population on local own-source revenue. (d) the dominant factor that affects local own-source revenue. This research is causal, structured and systematic type of study which determines the cause-effect relationship of several variables. The data collection technique uses literature study and secondary data of local own-source revenue from Majene Regency between 2014 and 2018. The results showed that (a) Per capita income had a positive and significant effect on the local own-source revenue of Majene Regency in 2014-2018. The growth of per capita income with a positive trend can increase the amount of local own-source revenue. (b) The number of companies had a positive and significant effect on the local own-source revenue of Majene Regency in 2014-2018. The more companies that were established, the more tax contribution will be added to the Regional Government of Majene Regency. (c) The population had a positive and significant effect on the local own-source revenue of Majene Regency in 2014-2018. Increasing the number of residents would increase the income drawn from the tax subject (resident) continuously. (d) Per capita income was the most dominant factor contributing to increasing of the local own-source revenue of Majene Regency in 2014-2018.