Patient satisfaction is at the heart of all health care activities; and thus, it requires a special attention. Among various approaches to patient satisfaction, those using patients' demographics have very mixed results. An attempt for clarification is needed. For this reason, this study aims to scrutinize possible effects of patients' demographic features on their satisfaction. Data were collected from 372 participants who actively received health services from the clinics of eight private and public general hospitals in the city of İstanbul. An inclusive approach is embraced in terms of covering as many factors of patient satisfaction as possible by means of combining various related instruments. After a unique satisfaction structure is obtained, the effects of patients' genders, ages, education levels, and marital statuses on this structure are examined. The results indicate that there is a partial effect of participants' demographic features on their satisfaction, which is solely limited to their ages and marital statuses.

This study scrutinizes effects of current health service experience on patient satisfaction. The investigation included 337 participants, who were actively receiving health services from the largest public hospitals' clinics in Turkey. An examination of the experience's and satisfaction's statistical structures is made; therefore, exploratory factor and reliability analyses were applied. A structural equation modeling was used consecutively to determine the experience's effects on satisfaction integratively. Instrument combinations were used for both ends distinctively for a peripheral approach. The tripartite experience is fully effective on satisfaction, which encompasses five elements. The experience has the strongest connection with satisfaction via Hospital Context's Physical Aspects (HCPA) (R² = 0.88) and Attitude Of Doctor (AOD) (R² = 0.70). The weakest connection involves satisfaction from Attitudes Of Administrative Personnel (AOAP) (R² = 0.24). Two experience factors, initial contact (IC) and Awareness (AW), pose the greatest positive effects on HCPA (IC