Demographic Determinants of Patient Satisfaction: A Study in a Turkish Context

Abstract

Patient satisfaction is at the heart of all health care activities; and thus, it requires a special attention. Among various approaches to patient satisfaction, those using patients' demographics have very mixed results. An attempt for clarification is needed. For this reason, this study aims to scrutinize possible effects of patients' demographic features on their satisfaction. Data were collected from 372 participants who actively received health services from the clinics of eight private and public general hospitals in the city of İstanbul. An inclusive approach is embraced in terms of covering as many factors of patient satisfaction as possible by means of combining various related instruments. After a unique satisfaction structure is obtained, the effects of patients' genders, ages, education levels, and marital statuses on this structure are examined. The results indicate that there is a partial effect of participants' demographic features on their satisfaction, which is solely limited to their ages and marital statuses.

The Effect of Service Quality and Facilities on Patient Satisfaction (Study at the Tanah Sepenggal Health Center in Bungo District)

“…The results of this study are in line with research (Ayranci & Atalay, 2019) especially those relating to adequate parking lots and sufficient lighting. The results of this study also support the results of previous studies by (Javed et al, 2019) that the facilities has a significant effect on patient satisfaction, especially for private hospitals not owned by the government because based on consideration of costs that are more affordable for patients whereas if for private hospitals owned by patients can't afford to pay.…”

“…Patient satisfaction is a major concern in providing health services in order to improve the International Journal of Human Resource Studies ISSN 2162-3058 2020 quality and effectiveness of services (Ayranci & Atalay, 2019). Patient satisfaction is also a major concern and priority in the health system.…”

“…Service purchase transactions, in some types of services, perceptions / picture patterns of interactions between service users and facilities will have a significant effect on service quality in the eyes of service users. Facilities which differentiate between government hospitals and private hospitals; facilities that become a patient's concern are costs (Javed et al, 2019); (Ayranci & Atalay, 2019).…”

“…Satisfaction is defined as a condition that is felt by someone both in the form of pleasure and displeasure which is then compared to what is expected. Patient satisfaction has an impact (Mpinga & Chastonay, 2011) in addition to patient satisfaction due to the behavior of health workers such as doctors, hospital features (Ayranci & Atalay, 2019) factors that determine patient satisfaction are demographic factors and information system factors and appropriate service planning (Farzianpour et al, 2015); (Chen et al, 2016); (Martins et al, 2015) patient satisfaction is an important factor and therefore needs organizational commitment to work quality (Mrayyan, 2006) Changes in employee behavior can increase satisfaction by utilizing the resources owned (Hoodbhoy et al, 2020).…”

The Differences of Inpatients’ Satisfaction Level based on Socio-Demographic Characteristics

“…One study found different results, i.e. married patients were more satisfied with health services than single patients, divorced or patients living with partners (Ayranci & Atalay, 2019). Edmealem et al (2019) also found that married patients were more satisfied with nursing care than single patients were.…”