Problem Statement: Research has indicated that some mothers can cope with stressful life conditions and continue their lives normally, whereas others are unable to overcome such challenging conditions. Recent research has shown that mothers of children with disabilities are likely to know more about why some mothers have relatively well-adjusted lives despite stressful conditions, as well as why they cope better with these conditions than others. However, to date, studies in Turkey have only concentrated on the degree to which mothers of children with disabilities feel stress and which coping ways they use to curb the negative effects of stress.

ÖzBu çalışmanın amacı, Türkiye'de faaliyet gösteren beş yıldızlı konaklama işletmeleri yöneticilerinin görev yaptıkları işletmelere özgü yenilik yeteneği ve müşteri değerine yönelik tutumlarını tespit etmektir. Araştırma modelinde bağımsız değişkenlerden; yenilik yeteneği (hizmet yeniliği, süreç yeniliği, yönetimsel yenilik), müşteri değeri ve bağımlı değişkenlerden ise, işletme performansı (finansal ve finansal olmayan performans) yer almaktadır. Yenilik yeteneği ile işletme performansı arasındaki değişkenlerin aracılık rolü Baron ve Kenny'nin (1986) modeline göre test edilmiştir. Araştırmanın evrenini, Türkiye'de faaliyet gösteren beş yıldızlı konaklama işletmelerinde görev yapan yöneticiler oluşturmaktadır. Veriler, anket yöntemi (yüz yüze görüşme ve elektronik posta) kullanılarak elde edilmiştir.Anahtar Kelimeler: Turizm, Müşteri Değeri, İşletme Performansı, Yenilik Yeteneği, Konaklama İşletmeleri. AbstractThe objective of the study is to demostrate the attitudes of the managers in the five star hotels in Turkey towards the innovative capability and customer value of their organizations. In the model of the research, independent variables like innovative capability (service innovation, process innovation, managerial innovation), costumer value and a dependent valuable business performance (financial performance and nonfinancial performance) were given. The moderate role between variables such as innovative capability and business performance was tested depending upon Baron and Kenny's model (1986). The population of the research consists of hotel managers in five star hotels in Turkey. In each hotels, face to face interview was done with just one manager, and the questionnaire was conducted to obtain the data.

Process consulting; By focusing on the client's vision problems that exist around human relations process itself, which helps the development of diagnostic and production capacity so that the solution is conceptually defined as a current organizational development techniques showing improvement. The health authorities of the output is about human, not to forgive errors, the necessity of such high level co-ordination of investment and operating costs due to organizational features in other business areas are separated from business operations and services.This study demonstrated that the health care workers of process consulting and general approaches to health institutions in organizational and managerial process elements for the implementation of features supports the applicability of the process of consultation, by analyzing quantitative data obtained by means of the survey application has tried to determine. The results of the research shows us the organizational and management process item properties supports the applicability of process consulting at the university hospital. Employees and management share the same idea on this. Health professionals and other employees also seem to have similar thoughts with no major conflicts. Research also shows us the healthcare employees think positively about process consulting and management.

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