Drawing on arguments from institutional theory, we examine the implementation and use of a supplier development program by a major North American automotive manufacturer. While all suppliers adopted the program as an apparent response to coercive institutional pressures from their customer, the study focuses on the effects of such pressures on internal information processing and the behavior of the actors involved. The study therefore addresses a significant gap in the institutional theory literature concerning the question of how managers reconcile potential conflicts between externally imposed institutional demands and internal operational efficiency constraints. Specifically, the supplier development process is conceptualized using two different approaches: one based on assumptions of rational efficiency, the other based on assumptions of institutional image construction. Five propositions were tested using quantitative data from the customer and interview data from the suppliers. Overall, the two propositions based on image construction were supported while only one proposition of the three for the rational decision making approach was partially supported. The results are discussed in terms of their implications for understanding how a firm's institutional context influences the implementation and use of operation management strategies. #

This article investigates the cognitive linguistic processes involved in organizational identity construction through language-based identity claims. The organizational imaging process constructs an organization's identity in relation to a system of positively and negatively valued conceptual categories. It involves using language to establish a classification scheme and to define the organization within this scheme. The authors develop a framework for identifying these cognitive linguistic processes based on a grounded-theory study of language use in corporate mission statements. Their findings contribute to a deeper understanding of language's role in organizational identity construction.

__________________________________________________________________________________________Very little is known about computer gamers' playing experience. Most social scientific research has treated gaming as an undifferentiated activity associated with various factors outside the gaming context. This article considers computer games as behavior settings worthy of social scientific investigation in their own right and contributes to a better understanding of computer gaming as a complex, context-dependent, goal-directed activity. The results of an exploratory interview-based study of computer gaming within the "first-person shooter" (FPS) game genre are reported. FPS gaming is a fast-paced form of goal-directed activity that takes place in complex, dynamic behavioral environments where players must quickly make sense of changes in their immediate situation and respond with appropriate actions. Gamers' perceptions and evaluations of various aspects of the FPS gaming situation are documented, including positive and negative aspects of game interfaces, map environments, weapons, computer-generated game characters (bots), multiplayer gaming on local area networks (LANs) or the internet, and single player gaming. The results provide insights into the structure of gamers' mental models of the FPS genre by identifying salient categories of their FPS gaming experience. It is proposed that aspects of FPS games most salient to gamers were those perceived to be most behaviorally relevant to goal attainment, and that the evaluation of various situational stimuli depended on the extent to which they were perceived either to support or to hinder goal attainment. Implications for the design of FPS games that players experience as challenging, interesting, and fun are discussed.

This paper presents a view of group problem solving based on Heider's balance theory (Cartwright & Harary, 1956;Doreian, Kapuscinski, Krackhardt, & Szczypula, 1996;Heider, 1946Heider, , 1958, which conceptualizes the problem solving process as a progression towards increasing structural balance. Balance theory provides a means of representing problems in ways that capture both gestalt restructuring and incremental search properties of problem solving.Results of a group problem solving experiment are reported, which investigates the effects of certain properties of problem structure on problem solving behavior and performance.

No abstract