CDD 658.4 Elaborado por Maurício Amormino Júnior-CRB6/2422 O conteúdo dos artigos e seus dados em sua forma, correção e confiabilidade são de responsabilidade exclusiva dos autores. 2019 Permitido o download da obra e o compartilhamento desde que sejam atribuídos créditos aos autores, mas sem a possibilidade de alterá-la de nenhuma forma ou utilizá-la para fins comerciais.
Gaining attention in all nations, the service sector, among other things, guarantees improved standards of living for the population. When it comes to health services, some accreditation and certification models already exist in the hospital environment, encompassing both these aspects. Currently, in Brazil, a certification model for specific Physiotherapy service providing companies exists, which comprises infrastructure, services, and consumer satisfaction aspects. This article aimed to describe this certification process using the IDEF model for modeling processes. Research results show that the IDEF method allows for a high level of process detailing, and that developing a framework for the certification process for Physiotherapy services provides a better understanding and presents a structured description of the process.
Living in the Age of Knowledge means living in search of innovation. That is, quality information and high valued added knowledge that can lead companies and individuals to the spotlight in a highly competitive and globalized world. Information is considered to be raw material for creating knowledge, which in turn, adds value to organizations, promotes innovation and puts the spotlight on organizations. For this reason, the objective of this study is to use a tool to analyze the quality of organizational strategic information in two phases. In the first phase, data and sources will be assessed; and in the second phase of the tool, strategic information and information guidance practices will be analyzed. Thereby, the study provides analyses of an organization a step-in advance, so as to improve its processes and tools to truly transform its strategic information into competitive advantage.
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