В статье анализируются подходы к оценке эффективности PR-деятельности в сфере медиарилейшнз с точки зрения клиента (заказчика) и агентства (исполнителя). Авторы доказывают стратегическую важность адекватных показателей для оценки результатов работы агентства, что является залогом успешного, долгосрочного и прогнозируемого сотрудничества с клиентом. Предлагается проводить предварительную оценку качества информационного повода или события, которая будет учитываться при формировании управленческих ожиданий и оценке результатов. Библиогр. 12 назв.Ключевые слова: связи с общественностью в бизнесе, оценка эффективности, отношения со средствами массовой информации, показатели эффективности, стратегические коммуникации.
Sustainable Development Goal 16 stresses the importance of access to information. It is clearly emphasised in target 16.10 —“to ensure public access to information and protect fundamental freedoms, in accordance with national legislation and international agreements”. With social media becoming the default communication platforms, the questions of the extent to which their content moderating models are conducive to the implementation of public access to information and fundamental freedoms are becoming increasingly important. Facebook, Instagram, Tumblr as well as Twitter and other social media platforms have been recently criticised for censorship of user-generated content. This article looks at the controversy surrounding these policies from the property rights perspective —focusing on the role which property rights play in securing the freedom of expression. By recognising the owners’ right to control the legitimately owned property, I conclude that social media are not engaged in “censorship” —they merely exercise property rights. There is a difference between a private platform refusing to carry someone’s ideas on their property and a government prohibiting from speaking on a legitimately owned property.
Keywords: SDG 16.10, freedom of expression, censorship, social media, property rights.
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