Excellent service is very important for companies to increase profits and competitive strategies with competitors. This study aims to determine the effect of service quality on customer satisfaction at PT Capella Daihatsu Pematangsiantar. This research is quantitative and  descriptive. The sample used was 94 people who were taken by purposive sampling technique. The analytical technique used is to test the validity, reliability test, normality test, t test, to determine the magnitude of the effect used a simple linear regression model. The results of this study indicate a significant positive effect between service quality and customer satisfaction. The magnitude of the effect of service quality is 36.4% on service satisfaction and the remaining 63.6% is influenced by other variables not examined such as customer relationship management and others.

This study was conducted to examine the effect of variable Quality of Service and Customer Satisfaction Level of Confidence in PT BCA Finance. The population in this study are customers of PT BCA Finance in BCA Wisma Pondok Indah, South Jakarta. In determining the sample size formula used is roscoe formula because the population is not known with certainty and the sample was 100 respondents. The sampling technique used was purposive sampling. The type of data used are primary data, data sources obtained from questionnaires, and collection of data from this study of the questionnaire that was distributed. Technical analysis used is multiple linear regression and hypothesis testing using t test and F test with confidence level is 5%. Results of this study is to show that all influential variables simultaneously and partially towards customer satisfaction.

The Covid-19 virus epidemic that hit Indonesia had an impact on policies in changing creative, adaptive and innovative teaching and learning processes. In preventing the spread of the covid-19 virus, the Indonesian government closed schools and universities for a while. Campus management conducts health protocols without reducing teaching and learning process between students and lecturers. One of the activities carried out on campus is by conducting online or online classes using various applications such as zoom and E-learning. This research method is done by qualitative methods. Data obtained by conducting a survey of 50 Indonesian Business Polytechnic students online. The purpose of this research is to get information about problems and obstacles faced by students when conducting the online learning process. This research is expected to be able to provide input for higher education institutions in managing and providing policies during the Covid-19 pandemic

Service quality is one of the most important in government services because society will give good value from the services of their community. The purpose of this study was to determine the magnitude of the influence of the quality of public services on community satisfaction in Simalungun district, This study used a qualitative method and the data was collected by using questioner and observation method . The sample is using 100 samples with random sampling. The data collected then tested the validity and reliability and then analyzed using linear analysis using SPSS. From this study, it can be seen that there is a positive and significant influence on service satisfaction in the Dolok Batu Nanggar sub-district of 53.8% while 46.2% is influenced by other variables not examined in this study. For further research can be develoedp using relationship management or loyalty variable.

This study aims to (1) know the factors that affect the productivity of wet land paddy farming in Siantar Marimbunsub-district of Kelurahan Simarimbun Regency (2) know the optimal using level of production factors in rice farming in Siantar Marimbunsub-district, Kelurahan Simarimbun regency. The analytical  method  used  to  analyze  the  factors  that  influence  productivity is  Multiple  Linear Regression Analysis, and to determine the optimal level of use of production factors used NPM approach. Based on the result of research, it is found that (1) the use of Labor production factor (X1), Seed (X2), Urea Fertilizer (X3),Sp36 Fertilizer (X4), KCl Fertilizer (X5), Pesticide (X6) and Dummy influenced 84,42% productivity of rice paddy that shown by the coefficient of determination (R2) of 0.8442 while the remaining 15.58% influenced by other factors not described in this study. Regression results partially obtained that the use of labor production factor (X1) did not significantly affect productivity while the use of seed production factors (X2), fertilizer (X3), and pesticide (X4) had a significant effect on the productivity of wetland rice farming.  (2)  The use of wetland paddy production in Siantar Marimbunsub district had not been optimally seen from the result of NPM / Px was not the same as one so it is necessary to increase and decrease the use of production input. The optimal use of production factor for labor was 110 HOK, 60,24 Kg of seed, Urea fertilizer equal to 150 Kg, Sp36 fertilizer equal to 70 Kg, KCl fertilizer equal to 67 Kg and pesticide equal to 128,68 ml