Pengaruh Kualitas Pelayanan Dan Tingkat Kepercayaan Terhadap Kepuasaan Nasabah Pada Pt Bca Finance Kantor Pusat Pondok Indah Jakarta Selatan

Caroline, Ruth Jesica; Simarmata, Poltak Pardamean; Murtatik, Sri

doi:10.35590/jeb.v4i1.736

Cited by 3 publications

(3 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…These results are the same as the research results by Boonlertvanich (2019), which states that customer trust in retail banking companies has a significant positive effect on customer satisfaction. The results of this study are also in line with the results of research by Caroline et al (2017), which states that the trust of customers of PT BCA Finance Pondok Indah South Jakarta Head Office has a significant positive effect on their satisfaction. In addition, the results of this study are also similar to the results of research by Mahendra and Indriyani (2018), which states that customer trust in oil products at CV Mitra Perkasa Utomo has a significant positive effect on customer satisfaction.…”

Section: The Effect Of Customer Trust On Customer Satisfactionsupporting

confidence: 89%

Company Loyalty Analysis at PT Legalitas Mudah Indonesia

Aviyanti

Ishaq²,

Hadi³

2022

jss

View full text Add to dashboard Cite

The sustainability of the company is the goal of every company. To achieve this sustainability, several aspects need to be considered. The synergy between the company's image, customer trust, and reputation in the company can affect customer satisfaction and loyalty. The main objectives of this study are to 1) determine the effect of corporate image on customer satisfaction; 2) determine the effect of customer trust on customer satisfaction; 3) determine the influence of the company's reputation on customer satisfaction, and 4) know the effect of customer satisfaction on customer loyalty. This study uses a quantitative method. This research was conducted at PT. Legalitas Mudah Indonesia. The research sample is a customer of PT. Legalitas Mudah Indonesia amounted to 100 respondents. The instrument used in this research is a questionnaire. Data collection techniques are carried out using observation, interviews, documentation, distribution of questionnaires, and library searches. The results showed that the company's image has a significant positive effect on customer satisfaction. These results are evidenced by the value of t-count 2.742 > t-table 1.986. Customer trust has a significant positive effect on customer satisfaction. These results are evidenced by the value of t-count 3.153 > t-table 1.986. Company reputation has a significant positive effect on customer satisfaction. These results are evidenced by the value of t-count 2.322 > t-table 1.986. Customer satisfaction has a significant positive effect on customer loyalty. These results are evidenced by the value of t-count 3.035 > t-table 1.986.

show abstract

Section: The Effect Of Customer Trust On Customer Satisfactionsupporting

confidence: 89%

Company Loyalty Analysis at PT Legalitas Mudah Indonesia

Aviyanti

Ishaq²,

Hadi³

2022

jss

View full text Add to dashboard Cite

show abstract

“…Harga, kualitas, keandalan, empati, dan daya tanggap merupakan faktor utama yang mempengaruhi kepuasan dan loyalitas pelanggan. Beberapa faktor yang mempengaruhi kepuasan dan loyalitas pelanggan dibahas secara terpisah ( Ruth Jesica Caroline et al, 2017).…”

Section: Kepuasan Nasabah Atau Penggunaunclassified

Pengaruh Kualitas Pelayanan Dan Tingkat Kepercayaan Terhadap Kepuasan Nasabah PT X

Fahmi Fahrezy,

Kirana Jaeby Early,

Musa’ad

et al. 2023

JIM

View full text Add to dashboard Cite

Review jurnal penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan kepercayaan terhadap kepuasan nasabah pada PT X dari beberapa jurnal terkait. Penelitian ini menggunakan pendekatan kuantitatif dengan menggunakan analisis regresi berganda. Teknik pengambilan sampel dalam penelitian ini adalah random sampling. Teknik pengumpulan data dalam penelitian ini dengan menyebarkan kuesioner kepada responden. Jenis data yang digunakan adalah data primer, sumber data diperoleh dari kuesioner, dan pengumpulan data dari penelitian ini adalah penyebaran kuesioner. Teknik analisis yang digunakan adalah regresi linier berganda dan pengujian hipotesis menggunakan uji t dan uji F dengan tingkat kepercayaan 5%. Hasil penelitian inI menunjukkan bahwa semua variabel berpengaruh secara simultan dan parsial terhadap kepuasan pelanggan.

show abstract

“…Service quality is an essential issue in the banking sector in general (Caroline et al, 2019;Kim et al, 2021;Setyawan & Lutfi, 2019). Banks are increasingly competing to attract customers based on quality of service.…”

Section: Introductionmentioning

confidence: 99%

The Effect of the Implementation of BNI SONIC (Self Service Opening Account) on Improving the Quality of Customer Service at BNI in Bali

Jaabir

Bagia

Rahmawati

2022

IJSSB

View full text Add to dashboard Cite

This study was aimed to determine the level of customer satisfaction with opening an account without using a BNI SONIC machine and using BNI SONIC, as well as the effect of implementing BNI SONIC on improving service quality at BNI in Bali. This quantitative research used a questionnaire method filled in via Google Form. The data analysis technique used the Independent Sample T-Test. The results showed: (1) The level of quality of BNI customer service in opening an account by BNI Manual showed that the category of quality for customer service was “Very Low” before the implementation of BNI SONIC. (2) The level of customer service quality after the implementation of BNI SONIC, showed that results in the "Very High" quality category. (3) Based on the results of Independent Sample T-Test, there is a significant difference between the average results of the service quality of BNI Manual and BNI SONIC.

show abstract

Pengaruh Kualitas Pelayanan Dan Tingkat Kepercayaan Terhadap Kepuasaan Nasabah Pada Pt Bca Finance Kantor Pusat Pondok Indah Jakarta Selatan

Cited by 3 publications

References 0 publications

Company Loyalty Analysis at PT Legalitas Mudah Indonesia

Company Loyalty Analysis at PT Legalitas Mudah Indonesia

Pengaruh Kualitas Pelayanan Dan Tingkat Kepercayaan Terhadap Kepuasan Nasabah PT X

The Effect of the Implementation of BNI SONIC (Self Service Opening Account) on Improving the Quality of Customer Service at BNI in Bali

Contact Info

Product

Resources

About