AbstrakKualitas pelayanan dengan dimensi bukti langsung, daya tanggap, kehandalan jaminan, dan empati dapat memengaruhi kepuasan pelanggan yang selanjutnya berujung pada niat membeli pelanggan. Berdasarkan laporan bulanan instalasi farmasi hanya sekitar 30% pasien yang membeli obat di depo farmasi Anggrek dari pasien yang berkunjung ke Poliklinik Spesialis Anggrek RSUP Dr. Hasan Sadikin. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan kepuasan pelanggan terhadap niat beli pelanggan di depo farmasi Anggrek RSHS. Metode yang digunakan adalah metode survei analitik dengan rancangan penelitian potong lintang. Sampel yang digunakan sebanyak 200 pasien yang terdiri dari 104 pelanggan dengan lebih dari satu kali kunjungan dan 96 pelanggan yang satu kali kunjungan ke poliklinik tersebut. Pengumpulan data menggunakan kuesioner dan dianalisis menggunakan aplikasi Smart PLS V 2.0. Kualitas pelayanan berpengaruh terhadap kepuasan pelanggan dengan dengan nilai t-hitung 12,755 (lebih besar dari t tabel 1,983). Kepuasan pelanggan berpengaruh terhadap niat beli dengan nilai t-hitung 5,012 (lebih besar dari t tabel 1,983). Kualitas pelayanan berpengaruh terhadap niat beli dengan nilai t-hitung 1,455 (lebih kecil dari t tabel 1,983). Kualitas pelayanan memengaruhi pelanggan sehingga pelanggan tidak berniat membeli obat di depo farmasi yaitu ketidakteresediaan konseling, waktu tunggu yang lama, kebutuhan akan ruang konseling khusus, ruang tunggu yang luas, dan kelengkapan obat. Kata kunci: Kepuasan pelanggan, kualitas pelayanan, niat beli Influence Service Quality and Customer Satisfaction towards DrugPurchase Intention in Anggrek Outpatient Pharmacy Depo at Hasan Sadikin Hospital AbstractThe quality of service is an evaluation which focused on customer's awareness about a structural construction of a service or product that involves 5 main aspects which are tangibility, empathy, responsiveness, reliability and assurance. Based on monthly reports of pharmacy installation only about 30% of patients buy drugs in the Anggrek out patient depo out off patients visiting Anggrek out patient specialist clinic in Dr. Hasan Sadikin Hospital. The aim of this study is to determine the effect of service quality and customer satisfaction to purchase intention in the Anggrek out patient depo Hasan Sadikin hospital at Bandung. The method used in this study is analytical survey with cross sectional design. The samples used were 200 patients, consist of 104 customers who have visited more than one times and 96 first visit costumer to this clinic. Data was collected using a questionnaire and analyzed using Smart PLS V 2.0 software. The results of this study showed that the service quality with tangible dimensions, reliability, responsiveness, assurance, and empathy are affecting the customer satisfaction with a score of 12.755 t-count (greater than t-table 1.983 ) and a positive value of the original sample of 0.800. Customer satisfaction affecting the customer purchase intentions with t-count is greater than t-table values...

The extraction of mining minerals causes environmental damage carried out in protected areas, and the number of permits for these areas is increasing every year. In addition, there are still many illegal mines that are still operating. The purpose of this research is to find out and analyze how to control how the mining business control in West Bandung Regency is implemented. The author conducts an analysis using the control theory of Gareth R. Jones and Jennifer M. George, who suggest that there are four control measures, namely Establish the standards of performance, goals, or targets against which performance is to be evaluated, Measure actual performance, Compare actual performance against chosen standards of performance, Evaluate the result and initiate corrective action if the standards are not being achieved. The research method used is a research method with a qualitative approach, and data collection techniques are carried out using observation, interviews and documents. And to validate the author's data using source triangulation techniques. The results of this study indicate that the control of the mining business in the West Bandung Regency has not run effectively and efficiently. This can be seen from field inspections that have not been carried out on all mining companies; there are still violations contrary to existing standards. Then in taking action, if there are violations, there is no firm action such as giving fines to determining business actors.  ABSTRAKTerjadinya kerusakan lingkungan yang disebabkan oleh pengambilan bahan galian tambang yang dilakukan di Kawasan lindung dan jumlah izin untuk Kawasan tersebut semakin bertambah setiap tahunnya. Selain itu masih banyaknya tambang ilegal yang masih saja beroperasi. Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisa bagaimana pengendalian bagaimana pengendalian usaha pertambangan di Kabupaten Bandung barat dilaksanakan. Penulis melakukan analisis menggunakan teori pengendalian dari Gareth R. Jones dan Jennifer M. George, yang mengemukakan terdapat empat langkah pengendalian yaitu Establish the standars of performance, goals, or targets against which performance is to be evaluated, Measure actual performance, Compare actual performance against chosen standards of performance, Evaluate the result and initiate corrective action if the standars is not being achieved. Metode penelitian yang digunakan adalah metode penelitian dengan pendekatan kualitatif dan Teknik pengumpulan data dilakukan dengan cara observasi, wawancara dan dokumen. Dan untuk memvalidasi data penulis menggunakan teknik triangulasi sumber. Hasil penelitian ini menunjukan bahwa pengendalian usaha pertambangan di Kabupaten Bandung Barat belum berjalan dengan efektif dan efisien. . Hal tersebut dilihat dari  pemeriksaan lapangan yang belum dilakukan terhadap seluruh  perusahaan tambang, masih terdapat pelanggaran-pelanggaran yang bertentangan dengan standar yang ada, Kemudian dalam melakukan penindakan apabila terdapat pelanggaran Belum adanya tindakan secara tegas seperti pemberian denda untuk memberikan efek jera kepada para pelaku usaha pertambangan.

Nasopharyngeal cancer is the ninth most common cancer in indonesia. The death of cancer patients is not only caused by the cancer itself, but also several other factors such as the side effects of chemotherapy. Some side effects that occurred are decrease in leukocytes and incidence of neutropenia. Neutropenia is the highest hematological toxicity caused by chemotherapy treatment which has final manifestation are death from systemic infection. The purpose of this study is to compare three chemotherapy regimens in causing a decrease in leukocytes and the incidence of neutropenia to the patients with nasopharyngeal cancer in RSUP. Dr. Hasan Sadikin Bandung. The three chemotherapy regimens compared in this study are cisplatin, cisplatin / 5-FU, and carboplatin / Paclitaxel. This research is an analytic observational study with retrospective data collection and cross-sectional analytic design. The data were obtained from the medical records of inpatients with nasopharyngeal cancer during January -December 2015, total data 86 nasopharyngeal carcinoma patient[s] (>18 y.o, female and male) data had been analyzed in this study. The results showed that there is no significant differences (p> 0.05) in the three regimens in causing the reduction of leukocyte (p=0.327) and the average of Absolute Neutrofil Count (p=0.240). The percentage of neutropenia incidence in cisplatin regimen is 8.3%, in cisplatin / 5-FU is 14.3%, and in carboplatin / paclitaxel is 18.6%.