Banking industry is to be considered as an authentic financial service industry and responsible for economic development of an economy. Customer satisfaction is the vital for retaining existing customers and attracting future customers to widen the operation level. A tough competition is spreading out among business sector day by day. The ultimate success of a business organization depends on customer satisfaction. In Bangladesh public bank and Private bank are giving financial services. The policies and strategies of public bank and private bank quite different that create the variation of customer satisfaction. This paper tries to identify the satisfaction level of customers of various public and private banks and factors that responsible for variation in the satisfaction of customers between the public and private sector banks in Bangladesh. The Purpose of this paper is to know the satisfaction level, find the variations in satisfaction level reason responsible of variation of satisfaction or dissatisfaction in public and private bank in Bangladesh. This research is based on the primary information. The data were collected from the field survey in a structured way. There are 150 customers have included from private and public banks for measuring the satisfaction level of customers. Overall the level of customer satisfaction of public and private banks are satisfied expect some tangibles and behavioral factors of the banks employees due to some strategy and nullity of the employees. So, there are need to improve this factor. This paper helpful for formulating strategy to upgrade the service level of banking activities.

The world has been crippling due to COVID 19. This pandemic has affected the lives of everyone. But the people who belong to the lower ladder in socioeconomic status may suffer more due to COVID 19 in developing countries. This paper aimed to explore factors influenced by COVID 19 and their association with the impact of COVID 19 on the life of destitute people. To reach the aim, the authors adopted a quantitative approach. A field survey on a sample of 250 destitute people was conducted using a self-constructed questionnaire. Factor analysis (principle component) found that 5 factors are influenced by COVID 19 in the life of destitute people and these are mental trauma and fear, full of uncertainty, reduced income level, feeling helplessness, and health safety issues. With a composite mean of 3.4056 and 0.698 standard deviations often tangible and intangible aspects of life, the paper found a moderate negative impact of COVID 19 on the life of destitute people. Multiple regression analysis evinces that factors found in factor analysis can explain 67.2% variance and has a statistically significant association with the impact of COVID 19 on the life of destitute people and among the five factors mental trauma and fear are the most influential (β.279, P< 0.05). Finally, this paper concluded that cogitation of factors found in this paper may help the authority to mitigate the negative impact of such pandemic on the life of destitute people in a developing country like Bangladesh.