We introduce the notion of query substitution, that is, generating a new query to replace a user's original search query. Our technique uses modifications based on typical substitutions web searchers make to their queries. In this way the new query is strongly related to the original query, containing terms closely related to all of the original terms. This contrasts with query expansion through pseudo-relevance feedback, which is costly and can lead to query drift. This also contrasts with query relaxation through boolean or TFIDF retrieval, which reduces the specificity of the query. We define a scale for evaluating query substitution, and show that our method performs well at generating new queries related to the original queries. We build a model for selecting between candidates, by using a number of features relating the query-candidate pair, and by fitting the model to human judgments of relevance of query suggestions. This further improves the quality of the candidates generated. Experiments show that our techniques significantly increase coverage and effectiveness in the setting of sponsored search.

Documents with timestamps, such as email and news, can be placed along a timeline. The timeline for a set of documents returned in response to a query gives an indication of how documents relevant to that query are distributed in time. Examining the timeline of a query result set allows us to characterize both how temporally dependent the topic is, as well as how relevant the results are likely to be. We outline characteristic patterns in query result set timelines, and show experimentally that we can automatically classify documents into these classes. We also show that properties of the query result set timeline can help predict the mean average precision of a query. These results show that meta-features associated with a query can be combined with text retrieval techniques to improve our understanding and treatment of text search on documents with timestamps.

When search engine users have trouble finding information, they may become frustrated, possibly resulting in a bad experience (even if they are ultimately successful). In a user study in which participants were given difficult information seeking tasks, half of all queries submitted resulted in some degree of self-reported frustration. A third of all successful tasks involved at least one instance of frustration. By modeling searcher frustration, search engines can predict the current state of user frustration and decide when to intervene with alternative search strategies to prevent the user from becoming more frustrated, giving up, or switching to another search engine. We present several models to predict frustration using features extracted from query logs and physical sensors. We are able to predict frustration with a mean average precision of 66% from the physical sensors, and 87% from the query log features.

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Voice-activated intelligent assistants, such as Siri, Google Now, and Cortana, are prevalent on mobile devices. However, it is challenging to evaluate them due to the varied and evolving number of tasks supported, e.g., voice command, web search, and chat. Since each task may have its own procedure and a unique form of correct answers, it is expensive to evaluate each task individually. This paper is the first attempt to solve this challenge. We develop consistent and automatic approaches that can evaluate different tasks in voice-activated intelligent assistants. We use implicit feedback from users to predict whether users are satisfied with the intelligent assistant as well as its components, i.e., speech recognition and intent classification. Using this approach, we can potentially evaluate and compare different tasks within and across intelligent assistants according to the predicted user satisfaction rates. Our approach is characterized by an automatic scheme of categorizing user-system interaction into task-independent dialog actions, e.g., the user is commanding, selecting, or confirming an action. We use the action sequence in a session to predict user satisfaction and the quality of speech recognition and intent classification. We also incorporate other features to further improve our approach, including features derived from previous work on web search satisfaction prediction, and those utilizing acoustic characteristics of voice requests. We evaluate our approach using data collected from a user study. Results show our approach can accurately identify satisfactory and unsatisfactory sessions.