The purpose of this study was to determine the effect of Value Co-cration on Perceived Justice, to determine the effect of Service Recovery on Perceived Justice, to determine the effect of Perceived Justice on Emotions and to determine the effect of Emotions on Repurchase Intentios. The sampling technique in this research is judgmental sample. This research was conducted for three months by distributing questionnaires via google form. The number of samples in this study were 300 respondents. The analytical tool used is SEM (Structural Equation Modeling). The results of this study are Utilitarian Value has a positive effect on Perceived Justice. Hedonic value has a negative effect on perceived justice, Making an Apology has a positive influence on perceived justice, Problem Solving has a positive influence on perceived justice, Being Courteous has a positive influence on perceived justice, Providing an explanation has a positive influence on perceived justice, Prompt Handling has Positive influence on the variable Perceived Justice, Perceived Justice has a negative effect on Negative Emotion, Perceived justice has a positive effect on positive emotions, Negative Emotion has a positive effect on Repurchase Intention and Positive Emotion has a positive effect on Repurchase Intention.

This study aims to determine the behavior of Organizational Citizenship Behavior (OCB) on the employees of CV.Setia Damai Kendari. This research is a quantitative study, with the study population are employees of CV Setia Damai Kendari, amounting to 34 respondents who will be taken by census. The analytical tool used is quantitative descriptive analysis. Based on the results of the study found that Organizational Citizenship Behavior (OCB) for employees in the Office of CV. Setia Damai Kendari, on average, a value of 19.52. The magnitude of this value, indicates that employees in the Office of CV. Setia Damai Kendari has Organizational Citizenship Behavior (OCB) behavior. This indicates that employees at CV. Setia Damai Kendari has ethical behavior that refers to behavior to help colleagues, supervisors or organizations and includes actions such as helping coworkers, trying to improve morale, volunteering for work that is not part of the job description, talking positively about the organization to people as well as suggesting improvements in organizational functions. Organizational Behavior Citizenship Behavior (OCB) employees at the Office of CV. Faithful Damai Kendari, can not be separated from the role of each behavior that forms the behavior of OCB, namely: civic virtue (civic virtue), conscientiousness (conscience) and courtesy (courtesy) which in the result has been owned by employees. As for the other case for alruism (alruis) and sportmanship (sportsmanship) behavior which in the results indicate that employees at CV. Setia Damai Kendari does not yet have altruism and sportsmanship behavior. The low behavior of employees in terms of altruism and sportsmanship at the same time shows that employee behavior in the CV. Kendari Faithful Damai is more likely to

Penelitian ini bertujuan untuk mengetahui pengaruh kecerdasan emosional dan kemampuan berkomunikasi terhadap kinerja pegawai pada Dinas Sumberdaya Air Bina Marga Provinsi Sulawesi Tenggara. Penelitian ini adalah penelitian kuantitatif kausalitas dengan subyek penelitian yaitu pegawai sebanyak 68 orang. Penelitian ini menggunakan metode analisis regresi linear berganda untuk menguji hipotesis. Hasil penelitian menemukan bahwa kecerdasan emosional dan komunikasi berpengaruh positif signifikan terhadap kinerja pegawai. Hal ini mengindikasikan bahwa peranan sumber daya manusia bagi suatu organisasi tidak hanya dapat ditentukan dari seberapa tingginya pendidikan yang dimiliki dan seberapa disiplinnya pegawai dalam bekerja, akan tetapi termasuk dari aspek yang lebih spesifik yakni kemampuan seorang pegawai dalam mengontrol emosionalnya dan juga kemampuan seorang pegawai dalam berkomunikasi.

Penelitian ini bertujuan untuk mengetahui faktor-faktor yang menentukan daya tarik wisata lokal di Sulawesi Tenggara. Penelitian ini merupakan penelitian kuantitatif dengan jenis penelitian eksploratif. Data primer digunakan dalam penelitian ini yang dikumpulkan melalui penyebaran kuesioner secara online (melalui google form) dan offline. Populasi penelitian ini adalah keseluruhan wisatawan lokal yang memiliki pengalaman dalam mengunjungi beberapa destinasi wisata di Provinsi Sulawesi Tenggara. Sampel penelitian diambil dengan menggunakan teknik purposive sampling. Metode analisis yang digunakan dalam penelitian ini adalah Analisis Exploratory Factor (EFA) dengan menggunakan SPSS. Berdasarkan hasil penelitian ditemukan bahwa dari 19 indikator yang digunakan dalam mengukur daya tarik wisata, terbentuk 4 kelompok fakator yang menentukan daya tarik wisata local di Provinsi Sulawesi Tenggara yakni (1) kemudahan aksesibilitas; (2) keamanan wilayah; (3) daya tarik obyek wisata; dan (4) kelompok referensi. Hasil temuan ini diharapkan dapat memberikan sumbangsi pada pengembangan parawisata khususnya dalam penentuan kebijakan-kebijakan sector pariwisata local di Sulawesi Tenggara.