This study aims to analyze customer satisfaction at Mayang Collection, test and explain the effect of servqual dimension service quality (physical evidence, reliability, responsiveness, confidence, and empathy) on customer satisfaction at Mayang Collection, and test and explain the effect of customer satisfaction on customer loyalty on Mayang Collection.The population in this study were customers of the Mayang Collection Kepanjen store who had a member card and made a repeat purchase. Population research or population study so that the number of samples in this study is a number of population, amounting to 93 respondents. The method used in this research is explanatory survey method, which is a method used to explain causal relationships between variables through hypothesis testing (Nazir, 2005).Based on the results of the static test all the indicators in this study are valid, and the variables are reliable. The results of the servqual analysis show that the difference or gap between customer expectations and employee performance has a total average which is at the moderate classification level (Parasuraman table, 1990) or service quality in Mayang Collection stores is quite good. This means that customer satisfaction in terms of quality of service provided at Mayang Collection is quite good. The path analysis test results (path analysis) show that there is no significant influence between servqual dimension service quality (physical evidence, reliability, responsiveness, confidence, and empathy) to customer satisfaction. This proves that service quality has a long-lasting influence in shaping customer satisfaction. And customer satisfaction has a significant influence on customer loyalty. Mayang Collection stores are advised to pay more attention to and improve other factors besides service quality in increasing customer satisfaction, because with increasing customer satisfaction, customer loyalty will be formed easily.Keywords: tangible, reliability, responsiveness, assurance, empathy, customer satisfaction, and customer loyalty

Abstrak   Penelitian ini bertujuan untuk : 1) Untuk menganalisis pengaruh penilaian kinerja terhadap kepuasan kerja pegawai; 2). Untuk menganalisis pengaruh penilaian kinerja terhadap kinerja pegawai, dan 3). Untuk menganalisis pengaruh kepuasan kerja terhadap kinerja pegawai structural penerima tunjangan kinerja di Kantor  Kemenag Kabupaten Malang. Untuk mencapai tujuan tersebut, penelitian ini menggunakan jenis penelitan deskriptif dengan pendekatan kuantitatif dan kuesioner menjadi isntrumen utama dalam pengumpulan data. Hasil penelitian dengan menggunakan analisis jalur menunjukkan bahwa: 1). Variabel penilaian kinerja berpengaruh tidak signifikan terhadap kepuasan kerja pegawai; 2). Variabel penilaian kinerja berpengaruh terhadap kinerja pegawai, dan 3). Variabel Kepuasan kerja berpengaruh signifikan terhadap kinerja pegawai. Untuk itu maka Kankemenag disarankan untuk bisa mengimplementasikan program penilaian kinerja dengan baik kepada pegawai sehingga pegawai dapat merasakan manfaatnya sebagai umpan balik tentang berbagai hal seperti kemampuan,   kelebihan,   kekurangan,   dan   potensi   yang   pada   gilirannya bermanfaat untuk kinerja mereka. Selain itu, kinerja merupakan sesuatu yang penting yang dipengaruhi oleh kepuasan, untuk itu kepuasan kerja pegawai di jaga dengan baik melalui penilaian kinerja yang objektif.   Kata Kunci: penilaian kinerja, kepuasan kerja, kinerja pegawai struktural     Abstract   This study aims to: 1) To analyze the effect of performance appraisal on employee job satisfaction; 2). To analyze the effect of performance appraisal on employee performance, and 3). To analyze the effect of job satisfaction on the performance of structural employees receiving performance benefits at the Malang Regency Ministry of Religion. To achieve this goal, this research uses descriptive research type with quantitative approach and the questionnaire becomes the main instrument in data collection. The results of the study using path analysis showed that: 1). Performance appraisal variable has no significant effect on employee job satisfaction; 2). Performance appraisal variables affect employee performance, and 3). Job satisfaction variable has a significant effect on employee performance. For this reason, the Ministry of Religion is suggested to be able to implement a performance appraisal program well for employees so that employees can feel the benefits as feedback about various things such as abilities, strengths, weaknesses, and potential which in turn is beneficial for their performance. In addition, performance is something important that is influenced by satisfaction, for that employee job satisfaction is well guarded through an objective performance appraisal   Keywords: performance appraisal, job satisfaction, structural employee performance

English VersionThis study aims to determine the effect of product quality, price, and marketing strategy on customer satisfaction at the Strawberry Barn, Batu City, either partially or simultaneously. The approach used in this research is quantitative method. The sampling technique in this study uses non-probability sampling. The main data source in this study using a questionnaire. To answer the research objectives using multiple linear regression data analysis. The results obtained in this study prove that product quality, price, and marketing strategy have a positive and significant influence either partially or simultaneously on customer satisfaction at the Strawberry Barn, Batu City. For this reason, these conditions must be maintained and improved so that customer satisfaction is maintained so as to create loyalty to customers Indo Version Penelitian  ini dilakukan dalam rangka menganalisis pengaruh dari kualitas produk, harga,  dan  strategi  pemasaran  terhadap  kepuasan  pelanggan  di  Lumbung  Stroberi  Kota  Batu  baik  parsial  maupun  simultan.  Pendekatan  yang  digunakan  adalah  metode  kuantitatif. Teknik  pengambilan sampel pada penelitian ini menggunakan Non probability Sampling. Sumber data  utama dalam penelitian ini dengan menggunakan kuesioner. Untuk menjawab tujuan penelitian  menggunakan  a nalisis  data  regresi  linier  berganda.  Hasil  yang  diperol eh  pada  penelitian  ini  membuktikan  bahwa  kualitas  produk, harga, dan Strategi  Pemasaran mempunyai pengaruh positif dan signifikan  baik secara  simultan  maupun  parsial  terhadap kepuasan  pelanggan  di  Lumbung  Stroberi  Kota  Batu.  Untuk  itu  kondisi  tersebut  haru s  dipertahankan  dan  ditingkatkan  agar  kepuasan  pelanggan  tetap  terjaga  sehingga  mampu  menciptakan  loyalitas  terhadap  pelanggan  

Penelitian ini bertujuan untuk menganalisis pengaruh variable pelayanan prima yang terdiri dari kemampuan, sikap, penampilan, perhatian, tindakan, tanggung jawab,  ketepatan dan  kenyamanan terhadap kepuasan pasien Rumah Sakit Amelia dan HVA Pare. Untuk menjawab tujuan terebut, penelitian ini menggunakan jenis penelitian kuantitatif dengan menggunakan metode survei. Pengambilan sampel menggunakan rumus Malhotra yaitu lima kali jumlah variabel sebesar 40 responden setiap rumah sakit. Teknik pengumpulan data yang digunakan adalah kuisioner, wawancara, dan dokumentasi. Analisis data menggunakan analisis regresi linier berganda. Dari hasil analisis dapat diketahui bahwa variabel kualitas pelayanan prima yang terdiri dari  kemampuan, sikap, penampilan, perhatian, tindakan, tanggung jawab, ketepatan dan kenyamanan berpengaruh terhadap kepuasan konsumen di Rumah Sakit Amelia dan HVA Pare. Dari kedelapan variabel yang dominan pengaruhnya adalah Kenyamanan.

The purpose of this study was to determine and analyze the effect of: (1) work motivation on the performance of lecturers and employees, (2) work ability on lecturer and employee performance, (3) career development on lecturer and employee performance, (4) motivation, ability, and career development together on the performance of lecturers and employees. This study uses a quantitative approach with a comparative causal research design and data collection through questionnaires. Where the object of research is located at Universitas Islam Raden Rahmat. While the method of data analysis uses multiple linear regression analysis with t test, F test and R2. The results of this study are partially significant influence: 1) work motivation on the performance of lecturers and staff, (2) work ability on lecturer and employee performance, (3) work career development on lecturer performance and, and (4) motivation, ability, and career development together on the performance of lecturers and employees.Keywords: Motivation; Work Ability; Employee Career Development; Employee PerformanceTujuan dalam penelitian ini adalah untuk mengetahui dan menganalisis pengaruh: (1) motivasi kerja terhadap kinerja dosen dan karyawan, (2) kemampuan kerja terhadap kinerja dosen dan karyawan, (3) pengembangan karier terhadap kinerja dosen dan karyawan, (4) motivasi, kemampuan, dan pengembangan karier secara bersama-sama terhadap kinerja dosen dan karyawan. Penelitian ini menggunakan pendekatan kuantitatif dengan desain penelitian kausal komparatif dan pengumpulan data melalui kuesioner. Dimana objek penelitian bertempat di Universitas Islam Raden Rahmat. Sedangkan metode analisis data menggunakan analisis regresi linier berganda dengan uji t, uji F dan R². Hasil dalam penelitian ini adalah secara parsial terdapat pengaruh yang signifikan: 1) motivasi kerja terhadap kinerja dosen dan karyawan, (2) kemampuan kerja terhadap kinerja dosen dan karyawan,(3) pengembangan karier kerja terhadap kinerja dosen dan, dan (4) motivasi, kemampuan, dan pengembangan karier secara bersama-sama terhadap kinerja dosen dan karyawan.Kata kunci: Motivasi; Kemampuan Kerja; Pengembangan Karier Karyawan; Kinerja Karyawan