The issues of human resource management practices have been broadly discussed in the Malaysian employment sector. This is because human resource management practices are recognized as a system that can produce good-quality employees that can influence organizational survival. The objective of this study was to determine the level of human resource management practices of the Johor State Sports Council. Eighty-five employees of the Johor State Sports Council have been recruited. A survey design using a questionnaire comprising 26 items was used to measure recruitment and selection, training and development, performance appraisal, reward and participation, and communication. The study's findings show that four human resource management practices were at a high level and training and development were reported at a moderate level. The result demonstrates that human resource management practices applied by the Johor State Sports Council execute better outcomes among employees, eventually creating a good image of the organization. Hence, integrated human resource management can help the organization refine employee development for the long term.

Service quality can be defined as the concept viewed from the outlook of the customer's preferences and expectations of the provided service. The level of student satisfaction has been a core subject for researchers to provide an active learning environment, due to its crucial role in the efficiency and success of educational institutions and prospective students' enrollment over the last few decades. Although the number of universities in Malaysia is increasing, only a few studies on the service quality of the facilities have been done. The main objectives of this study are to determine the factors of service quality that influence students' satisfaction with sports facilities in Universiti Pendidikan Sultan Idris (UPSI) and to investigate the relationship between service quality and students' satisfaction among UPSI students with sports facilities. The respondents of this study are 433 students in UPSI using the SERVQUAL scale with a total of 39 items in four dimensions. The data is analyzed using descriptive analysis and Pearson Correlation analysis. The result found out the major factor that influences the students' satisfaction with the service quality is the assurance, with the highest mean (M = 4.41, SD = 0.62). Next, there is a significant relationship between the service quality of sports facilities and students' satisfaction in UPSI. The result of this study can help the management of the sports center to perform advanced improvements in the future. Future research also should prepare a larger sample size including both students and outsiders who utilize sports facilities at the university. This might cover a bigger scope on the satisfaction towards sports facilities.

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