<span class="fontstyle0">The purpose of this study is to analyze the Price Discount and Bonus Pack to the Hedonic Shopping Value as well as its impact on Impulse Buying of Carrefour customers in Surakarta. The results of this study show that the price discount and bonus pack have influence on hedonic shopping value and impulse buying. This study also shows that the hedonic shopping value is an intervening variables that can mediate the effect of price discount and bonus pack variables on impulse buying.</span> <br /><br />

Dunia Barusa, Inc. is a business institution engaged in Toyota car sales services, spare parts and periodic service. Service quality is an important factor in determining the success of this business. Services provided by Dunia Barusa, Inc., includes a comfortable waiting room with prayer rooms and toilets, responsiveness of service complaints, friendly and professional attention of employees, providing a complete and comprehensive service, using equipment and that is in accordance with standards, selling authentic Toyota spare parts and coupled with various promotional gifts for periodic service and purchase of spare parts. The steps of data collection are done by observing and distributing questionnaires from several criteria. The criteria were obtained through interviews and literature studies. The method used to measure service quality using Fuzzy Servqual. From the results of the calculation of customer expectations Defuzzyfikation can be known, the value of the highest expectations of customers to improve service quality at Dunia Barusa Inc. is in attribute X8, which is the timeliness of service provided with a value of 2.80 and the lowest value is attribute X12, which is the greeting given on arrival with a value of 1.97. The criteria that have the highest gap value are timeliness of the service provided. Accordingly, this criteria is a criteria that many customers complain and needs to have an improvement.

Before the pandemic, teachers taught learning to read the Al-Quran by directly teaching makhraj letters, long-short rules, and tajwid to students. During the pandemic, the teacher conducted online learning, resulting in a decrease in student learning outcomes. This study aims to describe and evaluate the implementation of the Quran reading learning program using the Qiroati method during the pandemic. This research uses a qualitative approach with a case study design. Data was collected by conducting interviews with the principal, Qiroati team, classroom teachers, students, and parents. The results of this study revealed that the process of learning to read the Koran begins with the preparation of a lesson plan by the principal and the team, and then the plan is implemented by the Qiroati teachers. Qiroati learning is done online using Whatsapp Group (WAG), voice note (VN), and video call (VC). School management plays a role in arranging the schedule and distribution of teachers as well as providing learning infrastructure for Qiroati teachers. In this program, the involvement of parents is limited to providing infrastructure, but is minimal in providing assistance to children's learning. The implementation of online Qiroati learning has not succeeded in achieving the expected target. The implication of this research is that learning to read Qiroati online needs to use an interactive platform and utilize VAK (Visual, Auditory, Kinesthetic) modalities for students so that learning outcomes can be optimal.

Kasus Kekerasan dalam rumah tangga di Kota Surakarta mengalami peningkatan selama pandemi Covid-19 Peningkatan kasus tersebut terjadi seiring dengan meningkatnya stres dan ketakutan selama proses melewati masa pandemi. Kondisi mengalami KDRT berdampak pada menurunnya kesejahteraan korban yang mengalaminya. Pelatihan pemaafan dilakukan untuk meningkatkan kesejahteraan subjektif korban KDRT. Sebanyak lima orang korban KDRT mengikuti pelatihan pemaafan. Metode yang digunakan adalah metode pelatihan aktif dengan experiential learning melalui diskusi, mental imagery, studi kasus, relaksasi dan ice breaking yang dilaksanakan dalam satu kali pertemuan. Berdasarkan hasil analisis diperoleh nilai rerata skor tingkat kesejahteraan subjektif sebelum pelatihan sebesar 50,20 dan sesudah pelatihan sebesar 75,80 sehingga terdapat peningkatan sebesar 25,6 dengan nilai signifikansi (Sig.2-tailed) sebesar 0,005 (p<0,05), dan nilai t = -5,716. Hasil tersebut menjelaskan bahwa pelatihan pemaafan berpengaruh positif terhadap tingkat subjective well being wanita korban KDRT.

The objective of this study is to analyze the influence of service quality and the ustomer relationship marketing (CRM) to the institutional trust as well as its impact on the customer loyalty in PT Bank Rakyat Indonesia (BRI). The result of this study shows that the service quality and the customer relationship marketing has influence on institutional trust and loyalty. In conclusions, the institutional trust is an intervening variables that can mediate the effect of variable service quality and the customer relationship marketing on the customer loyalty.