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Purpose – The purpose of this paper is to develop an integrated framework for achieving high organization vitality by exploring the concept of vitality, identifying the effect of some of the important processes on vitality issue, and interrelationships of organization vitalization processes. Design/methodology/approach – This study is based on an integrated approach of exploratory and empirical research. The exploratory phase includes review of literature and secondary caselets study. Total interpretive structural modeling (TISM) method has been used for developing the conceptual framework that reflects the interrelationships between the identified processes; learning, innovation, flexibility, and entrepreneurship with organization vitality. The developed conceptual framework has been tested using empirical research. Regression analysis has been conducted on 78 sample to find the significance of the relationships among the discussed processes. Findings – In this study, initially, a conceptual framework has been developed using TISM. Further, the conceptual framework has been tested through empirical research. This framework can be used as a guiding tool for better implementation of the discussed processes and to achieve high organization vitality considering it in a holistic manner. Research limitations/implications – This study is limited up to development of a framework that can be further tested on specific industry using empirical data or conducting a detail case study. This study can be taken as a base for developing thinking on vitality and vitalization processes for further research. Practical implications – The paper highlights the organization vitality concept, integration issue of meta organizational processes, and how the vitality can be achieved by integrating the critical organizational processes. The outcome of this study may impact up to a significant extent by focussing in the right direction and developing some policy or providing direction, considering the results of this study toward achieving high organization vitality. Originality/value – The developed conceptual framework is a unique contribution in literature on the integration aspect of the processes that are critical for achieving high vitality. This paper explores organization vitality issue and process integration, and opens a gate for future research in this direction.

Purpose This study aims to analyze the direct relationship between workplace incivility and employee well-being among frontline hotel employees. Anchoring on affective events theory, this study also analyzes the explanatory role of loneliness and the role of workplace social support as a boundary condition influencing the proposed relationships in the model. Design/methodology/approach Responses were collected from 243 frontline hotel employees using established scales in two-time points through survey method. The proposed hypotheses were analyzed using SPSS PROCESS macros. Findings The results confirmed the detrimental effect of incivility at work on employee well-being and the mediating role of loneliness at work. This. study has also demonstrated that workplace social support conditions the mediated effect of workplace incivility on employee well-being via loneliness. Practical implications This study has vital practical implications for mitigating the adverse effects of workplace incivility on employee well-being through loneliness at work by developing interventions that foster social support among employees. This study also provides directions to reduce workplace incivility and loneliness at work. Originality/value This study provides a unique understanding of the consequences of workplace incivility on employee well-being. To the best of the authors’ knowledge, this could be the first study that has established loneliness as a pathway linking workplace incivility and employee well-being. This study results have unique significance in the management of hospitality employees.

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