This research is intended to know the level of public complaints to public service to the Ombudsman of the Republic of Indonesia representative of South Kalimantan Province, the period of 2013 - 2015. In addition to knowing the obstacles of the Ombudsman Institution of the Republic of Indonesia Representative of South Kalimantan Province In following up or resolve complaints community. The method used is the approach of quantitative and qualitative research, with the form of data collection through the database. While data analysis using Model Miles and Huberman, using phase, Data Reduction, Data Display, and Conclusion Drawing / verification. The results show maladministration case between the years 2013-2015, the most frequent reporter is individual / direct victim and occurred in 2015 that is 71 cases (61%), from classification reported from year to year continue to increase this happened to city government / regency, And the most prevalent in 2015 ie 77 cases (66.4%). Meanwhile, when viewed from the type of maladministration of the most reported public reported is in the year 2013 is a case of delayed soluble, whereas in 2014-2015 cases do not provide services, and the case is most prevalent in 2014 ie 51 cases (38.3% ), Whereas by 2015 this case has declined.

The purpose of this study was to determine the level of community satisfaction with the public services provided by the Integrated Licensing Public Service Agency and Investment (BP2TPM) of Banjarmasin City, besides that it was also intended to find out the differences in community characteristics, such as age and level of education with satisfaction with service public. This study uses a quantitative approach, with a sample of 60 people, while the data analysis uses Chi Square Goodness Of Fit and Chi Square Test Of Independence. The results showed that the bureaucracy services provided by BP2TPM, most respondents 30% argued that they were quite satisfied with the licensing services provided by the agency. In addition there are significant differences between gender and community satisfaction, other results show there is no difference between age and community satisfaction, this means that the performance of the service units at BP2TPM does not discriminate or differ in providing services to the community in terms of age level. As well as there is no difference between the level of education and community satisfaction, this means that the service at BP2TPM does not discriminate in providing services to the community.