The research was conducted with the new public management paradigm; the community as the recipient of services is considered a customer. The study aims to reveal the relationship between training and employee performance in the public sector with knowledge sharing indicators as a mediator for both. This research uses a quantitative approach to SEM-Amos analysis tools. The sample was selected using a purposive sampling technique to the Civil Servants (CS) in an online questionnaire to participate in this study. The results showed that as many as 149 samples answered the questionnaire and had attended leadership training and other training. The results showed that the role of leadership training and additional training for training assessment tools to increase knowledge sharing was very influential compared to functional training, technical training, and other training. Although leadership training and further training significantly impact increasing knowledge sharing, they have not improved work-life and CS Performance quality. On the other hand, knowledge sharing shows an indirect effect on CS performance compared to its direct impact.

Bureaucratic reform’s goal regarding the tourism is to increase tourist attractiveness by analyzing cultural tourism development efforts from public services. The type of research used is phenomenology. Determination of informants was determined by the snowball method, with data collection techniques carried out by observation, semi-structured interviews, and documentation. This study used 9 informants, 3 domestic tourists, 2 foreign tourists and 4 people from the local government. The data analysis technique used follows an interactive model which includes collection, data condensation, data presentation, and verification/drawing conclusions. The results showed that good service by the regional government of Tana Toraja regency would be directly proportional to the development of tourism objects through the application of information technology as a marketing medium, namely by using online media to be a guide to the progress of the tourism sector. Service quality affects the attractiveness of tourist objects, organizations that manage tourist attractions, and tourists themselves. The success of the bureaucratic reform carried out by the local government of Tana Toraja Regency in the tourism sector regarding public services has a positive impact in increasing the number of tourists.

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Bureaucracy is a tool that plays an essential role in the implementation of development in the region.  One of the reform agenda is to create a clean government, and free from the practices of corruption, collusion, and nepotism. Performance-based management is the measurement of bureaucratic performance oriented to outcome measurement. The type of research used is literature. The primary data type is data in the form of scientific work related to employee performance, web pages that discuss performance, while corresponding main data are books or other literature that supports and has to do with research. From the results of the study is one of the significant challenges of the public bureaucracy is how to be able to carry out activities effectively and efficiently. By going to a planned change, it will enable a continuous process of change; thus the performance of the government bureaucracy in public service will be more effective and efficient following the expectations and aspirations of the community. The application of good governance with information technology-based can use as a strategy and guidance in providing services to the public.

The role of leadership in improving the work responsibilities of employees in the scope of the Government of Makassar City, this study uses a qualitative method by using speakers from the leadership elements and several employees in the Government of Makassar City following the needs after being in the field. Analysis of the data used with the method of qualitative analysis is to compare the conditions in the area with standards or related theories so that conclusions can obtain. Results of the study show that the role of leadership in enhancing employee work responsibilities in the scope of Makassar City Government, in general, has gone well, namely using one-way relationships, the role of exemplary figures, supervisory/controlling functions, receiving information (relatively low) and in decision-making, but the part of leadership still needs to be increased, among others, using flexible two-way relationships, exemplary figures, making input of information as an organizational asset, transparent supervision, and decisions by optimally utilizing existing resources, decisions that contain dampers and opportunities or challenges.