Purpose Collaborative consumption experiences in tourism have been examined widely, yet predominantly focused on guest perspectives. Using the sharing economy platform Couchsurfing, this study aims to use value co-creation to explore hosting experiences in non-monetary accommodation sharing in a developing country, including hosts’ motivations to participate, the range of social practices during hosting and the value outcomes achieved through hosting. Design/methodology/approach Based on a social constructivist paradigm, 20 in-depth interviews and 1 focus group were conducted with experienced Couchsurfing hosts in Indonesia. Findings Findings highlight the exclusively intrinsic nature of hosts’ motivations and their subsequent impact on co-creational practices and value outcomes. Social practices revolve around the establishment and acquisition of social and cultural capital and providing guests with authentic local and cultural tourist experiences. Hosts reported value outcomes relating to friendship, knowledge, an improved sense of self and employment opportunities. Research limitations/implications The results of this research may not be transferable to Western accommodation sharing settings or more rural and less touristically developed regions within developing countries. Social implications It is argued that hosting can contribute positively to host communities in developing countries by facilitating intercultural communication and knowledge transfer while enhancing cultural self-identity and professional advancement. Originality/value The majority of existing research on accommodation sharing has examined guest perspectives while being placed within predominantly Western contexts. This paper adds new knowledge by exploring the host perspective and examining the impacts of the sharing economy in a developing country.
<p>Accommodation sharing, as collaborative consumption platforms, fosters memorable tourism experiences by allowing individuals to have direct interactions with hosts and local communities. Airbnb and CouchSurfing exemplify two of the most popular accommodation-sharing platforms, representing the distinction between monetary and non-monetary platforms. While Airbnb as a monetary accommodation sharing platform has gained much attention in the academic literature, little is known regarding CouchSurfing and its non-monetary model. Current research postulates that by the absence of financial involvement, CouchSurfing offers more intimacy and experience in the host-guest relationship. Meanwhile, shifts in tourist behaviour have determined the direction of value co-creation in the tourism industry. Together with tourism providers and other social actors, tourists are engaged in active participation and interaction to create value jointly and for all participants. Motivated by the extant literature on accommodation sharing and value co-creation, this research contributes to the conceptualisation of value co-creation in non-monetary accommodation sharing through the perspective of the host. Taking CouchSurfing as the context, this research answers several questions: 1) what is the motivation of Indonesian CouchSurfing members to host? 2) Through what practices is value co-created between host and guest in CouchSurfing? 3) What resources are needed to co-create value in the context? 4) What value emerges from hosting in CouchSurfing? Semi-structured interviews were conducted with 20 participants from Bandung, Yogyakarta, and Bali. In addition to the individual interviews, a focus group discussion with 6 participants was held in Yogyakarta. Findings from this research highlight the intrinsic, personal and emotion-based nature of hosts’ motivations to participate in Couchsurfing, including the establishment of personal connections and friendships, an opportunity to behave in altruistic ways, and the increase of knowledge through other people’s lives and experiences. To fulfil these motivations to the best possible extent, guest selection strategies were put into place by hosts, based on prior experience. The co-creational social practices then closely aligned to those motivations and are regulated by hosts’ management strategies. This ensured a positive experience, resulting in a variety of value outcomes including new knowledge, positive self-identity as well as professional opportunities. Findings of this research also highlight the unique nature of co-creational experiences in non-monetary accommodation sharing and the unusually strong impact of motivations on all components of the value co-creation process. This research concludes with suggestions for future research and both theoretical and practical implications for harnessing intimacy and authenticity in the tourism industry.</p>
<p>Accommodation sharing, as collaborative consumption platforms, fosters memorable tourism experiences by allowing individuals to have direct interactions with hosts and local communities. Airbnb and CouchSurfing exemplify two of the most popular accommodation-sharing platforms, representing the distinction between monetary and non-monetary platforms. While Airbnb as a monetary accommodation sharing platform has gained much attention in the academic literature, little is known regarding CouchSurfing and its non-monetary model. Current research postulates that by the absence of financial involvement, CouchSurfing offers more intimacy and experience in the host-guest relationship. Meanwhile, shifts in tourist behaviour have determined the direction of value co-creation in the tourism industry. Together with tourism providers and other social actors, tourists are engaged in active participation and interaction to create value jointly and for all participants. Motivated by the extant literature on accommodation sharing and value co-creation, this research contributes to the conceptualisation of value co-creation in non-monetary accommodation sharing through the perspective of the host. Taking CouchSurfing as the context, this research answers several questions: 1) what is the motivation of Indonesian CouchSurfing members to host? 2) Through what practices is value co-created between host and guest in CouchSurfing? 3) What resources are needed to co-create value in the context? 4) What value emerges from hosting in CouchSurfing? Semi-structured interviews were conducted with 20 participants from Bandung, Yogyakarta, and Bali. In addition to the individual interviews, a focus group discussion with 6 participants was held in Yogyakarta. Findings from this research highlight the intrinsic, personal and emotion-based nature of hosts’ motivations to participate in Couchsurfing, including the establishment of personal connections and friendships, an opportunity to behave in altruistic ways, and the increase of knowledge through other people’s lives and experiences. To fulfil these motivations to the best possible extent, guest selection strategies were put into place by hosts, based on prior experience. The co-creational social practices then closely aligned to those motivations and are regulated by hosts’ management strategies. This ensured a positive experience, resulting in a variety of value outcomes including new knowledge, positive self-identity as well as professional opportunities. Findings of this research also highlight the unique nature of co-creational experiences in non-monetary accommodation sharing and the unusually strong impact of motivations on all components of the value co-creation process. This research concludes with suggestions for future research and both theoretical and practical implications for harnessing intimacy and authenticity in the tourism industry.</p>
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