Permasalahan kepatuhan dalam menggunakan antibiotik masih menjadi masalah dalam terapi antibiotik jangka pendek. Kepatuhan bukan hanya berkontribusi pada efek terapi, tetapi juga mencegah resistensi antibiotik. Secara kualitatif ketidakpatuhan pasien dalam menggunakan antibiotik dipengaruhi oleh pengetahuan pasien tentang antibiotik, keadaan yang sudah membaik, kelalaian dalam membaca etiket, kesibukan, kurangnya dukungan keluarga, serta kurangnya informasi yang diberikan tenaga kesehatan. Penelitian kali ini bertujuan untuk mengobservasi bagaimana kepatuhan pasien dalam menggunakan antibiotik dalam hal dosis, frekuensi, interval, serta lama penggunaan serta menginvestigasi alasan yang melatarbelakanginya. Survei dilakukan di tiga puskesmas di Surabaya pada pasien yang menerima terapi antibiotik tunggal 3-5 hari menggunakan kuisioner hasil pengembangan yang terdiri dari 17 pertanyaan yang menanyakan kepahaman pasien akan antibiotik yang diresepkan kepadanya serta menanyakan bagaimana pasien menggunakan antibiotiknya sebagai bentuk kepatuhan. Kuisioner dikirim secara daring untuk diisi pada hari antibiotik habis. Data peresepan antibibiotik pasien dicatat sebagai data awal yang berguna dalam penilaian kepatuhan pasien. Selama periode penelitian sebanyak 100 orang dari tiga puskesmas bersedia bergabung dalam penelitian. Angka kepatuhan pasien terhadap penggunaan antibiotik di tiga puskesmas di Surabaya masih tergolong kecil dimana hanya mencapai 12,0% yang mana sebagian besar pasien tidak patuh dalam memberi jarak minum antibiotiknya (63,0%) diikuti tidak patuh dalam lama penggunaan (berhenti minum atau memperpanjang lama minum) (46,0%). Gejala membaik dan Lupa merupakan dua alasan terbanyak yang mendasari pasien tidak patuh. Penguatan konseling dan monitoring selama penggunaan antibiotik sangat diperlukan guna meningkatkan kepatuhan pasien.

In today’s millennial era, technological developments have had a positive impact in terms of increasing convenience in all aspects of community life, business, economy and trade. Most government organizations are oriented to public services which must always be dynamic in keeping up with increasingly sophisticated technological advances, as well as increasingly complex work demands. Therefore, all ministries and institutions compete to create technological innovations that can provide convenience for partners in obtaining fast, efficient and effective public services. Public services in the central government are generally closely related to non-tax state revenue (PNBP). The Center for Radioactive Waste Technology (PTLR) is one of the institutions within BATAN that provides public services in the form of radioactive waste management services to BATAN’s stakeholders. To improve the quality of its public services, and PTLR performance as a PNBP management institution, PTLR created the E-LIRA webbased administration service application. Stakeholders can easily apply for radioactive waste management services without having to come in person so as to save costs and time. Since its launch in 2017, the E-LIRA application has been further developed by integrating several other government applications to address other problems and preferences of PTLR’s partners. The integration of E-LIRA and the SIMPONI application of the Ministry of Finance is expected to provide convenience for the revenue treasurer as an internal party in managing PNBP, as the treasurer will no longer need to issue billing to external partners who can easily print the bill and obtain valid proof of payment. Keywords: public service, E-LIRA, PNBP

The purpose of this study is to see and understand consumer behavior in the food and beverage business from the literature side of the study on store atmosphere which moderates the influence of food and beverage quality and service quality on customer satisfaction at Atlas Coffee and Bike in Pekanbaru City. The results showed that the store atmosphere, the quality of food and beverage services affect customer satisfaction at Atlas Coffee and Bike. In this study using the operational method of variables consisting of exogenous and endogenous variables where the exogenous variables are Store Atmosphere (X1), Food and Beverage Quality (X2), Service Quality (X3), then the endogenous variable is Consumer Satisfaction (Y). Consumers have full expectations to enjoy the atmosphere at Atlas Coffee and Bike to the fullest and want satisfaction, moreover the food and beverage business has dimensions that are more than just basic consumption needs but also want a recreational atmosphere. The results of this study are very useful for management, it can increase revenue and expect consumers to make repeat visits.

The irrational and incompliance use of antibiotics has been correlated to bacterial resistance. Several methods evaluated patients' compliance with oral antibiotics have been conducted. However, a standard questionnaire for evaluating oral antibiotics compliance in Indonesian has not been developed yet. This study was conducted to record the content validity of the developed questionnaire called 20-KAO to assess compliance with oral antibiotics. The validity content test was conducted through six experts review using the Item Content Validity Index (I-CVI) and Scale-Content Validity Index (S-CVI). The experts were also requested to provide recommendations for each item, whether revisions or deletion. After the review process, the number of questions remains unchanged. A total of 19 out of 20 items had an I-CVI of 1.00, and S-CVI was calculated at 0.98. Therefore, 20 items of the 20-KAO questionnaire have excellent content validity. However, future construct validity and reliability test to analyze the responses of targeted respondents and the questionnaire's consistency are needed.