Penelitian ini dilakukan untuk mendeskripsikan peran komunikasi dalam implementasi kebijakan peningkatan perluasan askses pendidikan secara merata terutama dalam pencapaian sasaran-sasaran kebijakan secara efektif. Implementasi kebijakan memerlukan metode-metode yang dijalankan dalam komunikasi yang efektif dalam perilaku birokrasi. Lokus penelitian dilaksanakan pada Dinas Pendidikan Kabupaten Gorontalo Provinsi Gorontalo. Pendekatan penelitian dilakukan melalui metode kualitatif deskriptif dengan informan penelitian adalah seluruh pegawai yang terlibat dalam implementasi kebijakan pada lokus penelitian. Jenis dan sumber data yang digunakan adalah data primer berupa dokumen, foto, gambar, dan data primer berupa hasil wawancara serta hasil-hasil temuan penelitian dan lain sebagainya. Dari hasil penelitian disimpulkan bahwa implementasi kebijakan memerlukan mekanisme dan pendekatan-pendekatan sebagai metode dalam pencapaian keberhasilan atau efektifitas kebijakan. Metode-metode atau pendekatan-pendekatan tersebut hanya dapat dijalankan secara efektif melalui komunikasi yang baik antara bidang kerja, antara atasan dan bawahan, antara birokrasi dan masyarakat penerima layanan pendidikan, dan komunikasi antara birokrasi dan kemitraan masyarakat. This study was conducted to describe the role of communication in the implementation of policies to increase the expansion of access to education evenly, especially in achieving policy goals effectively. Policy implementation requires methods that are carried out in effective communication in bureaucratic behavior. The research locus was carried out at the Gorontalo District Education Office, Gorontalo Province. The research approach was carried out through descriptive qualitative methods with research informants being all employees involved in implementing policies at the research locus. The types and sources of data used are primary data in the form of documents, photos, pictures, and primary data in the form of interviews and research findings and so on. From the results of the study, it is concluded that policy implementation requires mechanisms and approaches as methods in achieving policy success or effectiveness. These methods or approaches can only be carried out effectively through good communication between the fields of work, between superiors and subordinates, between the bureaucracy and the community receiving education services, and communication between the bureaucracy and community partnerships.

The concern for the implementation of national education is the decline in the competitiveness of national education. Although the Human Development Index has increased nationally, when compared to ASEAN countries and globally. According to the Central Statistics Agency (BPS) in 2020, Indonesia is ranked 6th in ASEAN and 111th out of 186 countries (UNDP, 2019). Indonesian education is in a position below Singapore, Brunei Darussalam, Malaysia, Thailand and the Philippines. Therefore, the purpose of this research is to examine the role of bureaucratic behavior on the effectiveness of policies to expand access to education evenly in the perspective of Robbins' theory development. The research method is a case approach with qualitative analysis using semi-structured interviews, focus group discussions (FGD) and documentary reviews as data collection instruments. Altogether, 45 in-depth interviews. .The results show that behavioral analysis at the individual, group and organizational levels as stated by Robbins (2010) has implications for increasing effectiveness through increasing employee motivation, job satisfaction, cooperation, public involvement in the education sector. However, it cannot describe how to deal with paternalism, behavioral deviations, bureaucratic swelling and so on, in a concrete way. As the findings of the study, it was determined "Patterns of behavioral relationships" as a novelty of organizational behavior analysis with implications for improving behavioral tendencies as a driving and inhibiting factor for the success of the expansion and equity of education. Behavioral relationship patterns can also moderate behavioral elements in increasing effectiveness.