The aim of this article is to identify and examine the host residents' perceptions towards a mega event, the Beijing 2008 Olympic Games, and its impacts. An impact scale comprising 20 impact items with four factors—social-psychological impacts, urban development impacts, economic development impacts, and social life impacts—was developed. It was found that the majority of respondents perceived the impacts of the 2008 Games very positively, particularly for those related to the social-psychological, urban development, and economic development factors. Residents' perceptions towards some social life impacts (e.g., overcrowding, higher prices) were mixed. Based on their different social representations (i.e., perceptions towards the impacts of the Games), residents were classified into two groups: “embracers” and “tolerators.” The three most significant factors that influenced residents' perceptions towards the Beijing 2008 Olympics were residents' perceptions/attitudes about government performance, their preference of more tourism development, and tourism-industry work experience.

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PurposeStudies in hospitality and tourism have seldom investigated the role of employee commitment to building customers' attitudinal loyalty. This study examines the impact of employee commitment on customers' attitude-based loyalty. The study contributes to knowledge of how employees' affective attitude (i.e. employee commitment) impacts and mediates the relationships within this model by considering service quality attributes separately in the context of China's Greater Bay Area.Design/methodology/approachUsing a quantitative approach, 664 customers visiting hotels and tourist attractions within three cities of Hong Kong, Macau and Zhuhai were surveyed. A convenience sampling technique was employed to administer questionnaires within these contexts. A structural equation modeling (SEM) using AMOS software was used to test the relationships in the proposed model.FindingsThe results suggest that while service quality attributes have a different impact on employee commitment, employee commitment plays a response-predictor-mediator role in the attitudinal loyalty framework. For instance, personal interactions and technical quality are significant predictors of employee commitment. Employee commitment influences customer satisfaction and behavioral intentions. Moreover, employee commitment fully mediates the relationship between technical quality and customer satisfaction and partially mediates the association between personal interaction and customer satisfaction.Practical implicationsGiven that employee commitment could be derived from personal interaction with customers, hoteliers and destination management organizations should encourage customers through their websites to be responsive to employees by providing constructive feedback on their service delivery. Management of hotels, attractions and destinations need to motivate employees through incentives such as pay raise, bonuses, time-off and paid holidays.Originality/valueThe paper is inimitable in its attempt to extend the customer attitudinal loyalty debate by including employees' attitude (i.e. commitment) in the measurement of customers' attitudinal loyalty in the hospitality and tourism industry.

China's rapid economic growth in the last decades has triggered an explosion of private car ownership, which has brought about the increasing popularity of self-drive travel. This study aims to explore Chinese domestic travelers' motivations for self-drive travel. By surveying 436 habitual self-drive travelers in China, the study extracted a 5-factor motivation model (comprising 24 motivation items). Based on the diverse motivations, respondents were clustered into three groups. The results contribute to a better understanding of Chinese self-drive travelers' needs and preferences and could be beneficial for operators in related fields and authorities for their product design and operation.

The purpose of the research was to provide a better understanding of local residents' perceived impacts of gaming tourism based on social representations theory. An empirical investigation was conducted in Macau, where gaming tourism is under explosive development. Through a survey of 396 local residents, two social representation groups were identified: "Ambivalents" and "Rationalists". The two social representation groups presented significantly different perceptions and attitudes toward the impacts of gaming tourism in Macau. The three most significant factors that influenced residents' representations were personal income, perceptions of gaming tourism being able to increase personal/family income, and satisfaction with government performance in managing gaming tourism development. The research provides theoretical implications for future gaming impact studies and also practical ones for local governments and stakeholders in the tourism industry in Macau and other gaming destinations.