Transportation of passengers by city transport plays an important role in the transportation of urban residents in Russia. The preference for personal transport over public transport leads to congestion of highways, increases the time of movement around the city, both by personal and public transport, and causes environmental pollution. For the population to choose public transport, it is necessary to improve the quality of transport services, and first of all, the transport accessibility of urban passenger transport. The main types of urban transport and their scope have been identified. The data of a questionnaire sociological survey of more than 16 thousand city residents were analyzed, 11 bus routes (12% of all routes) were studied. The standards of transport services were established and the analysis of deviations of the actual values from the declared ones was carried out. Individual indicators of comfort, timeliness, regularity, information content, as well as satisfaction with the quality of transport services in general in the city districts were assessed. Recommendations for reforming the city’s passenger transport are presented.

В статье рассмотрены понятие общей эффективности и подходы к определению показателей качества и эффективности транспортно-логистических операций. Проведен анкетный опрос среди автотранспортных предприятий - собственников подвижного состава Приморского края. Выявлены основные критерии качества транспортных услуг с точки зрения транспортных предприятий. Определены факторы, влияющие на критерии качества транспортных услуг. Проанализирована специфика услуг перевозки грузов автотранспортом на территории Приморского края.

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The transport system plays a huge role in the life of a country or region. From it directly depends on the mobility of the population, its standard of living and socialization, economic development of the subject. At this article represents a study of existing route networks and the transport system of the Russian Far East, as well as a project to improve the routing system through the organization of the terminal terminal centre. However, discusses the current state of the transport system of the Far East, as well as proposed measures for its future development.

В статье дано описание процессов изучения научно-практического подхода при формировании транспортного обслуживания на городском пассажирском транспорте и приведен порядок апплицирования социального стандарта транспортного обслуживания, а также сформирован подход по интегрированному показателю качества пассажирских перевозок. Представлена аналитико-математическая модель расчета оптимальных параметров структуры пассажирского транспорта в условиях неравномерного сервиса в г. Владивостоке.